sS
stoney S
1 reviews | Active since Jul 2013
01 Sept 2023, 15:52
ABSOLUTE WORST SERVICE EVER!
ABSOLUTE WORST SERVICE EVER! WISH I COULD GIVE THEM A MINUS. MANAGEMENT DON'T CARE ABOUT THEIR CLIENTS AND THAT IS OBVIOUS WHEN DEALING WITH THE EMPLOYEES!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 Sept 2023, 16:26Dear Stoney
We want to extend our sincere apologies for the difficulties you have recently encountered while interacting with our support team. We understand that our support is a crucial part of your experience with us, and we deeply regret any inconvenience this may have caused you.
Please know that we take your concerns seriously, and we are actively addressing the issues you have faced. Please note that we are working on the provisioning of your service and that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
We want to extend our sincere apologies for the difficulties you have recently encountered while interacting with our support team. We understand that our support is a crucial part of your experience with us, and we deeply regret any inconvenience this may have caused you.
Please know that we take your concerns seriously, and we are actively addressing the issues you have faced. Please note that we are working on the provisioning of your service and that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
MetroFibre Networx's reply01 Sept 2023, 16:26
Official
Dear Stoney
We want to extend our sincere apologies for the difficulties you have recently encountered while interacting with our support team. We understand that our support is a crucial part of your experience with us, and we deeply regret any inconvenience this may have caused you.
Please know that we take your concerns seriously, and we are actively addressing the issues you have faced. Please note that we are working on the provisioning of your service and that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
We want to extend our sincere apologies for the difficulties you have recently encountered while interacting with our support team. We understand that our support is a crucial part of your experience with us, and we deeply regret any inconvenience this may have caused you.
Please know that we take your concerns seriously, and we are actively addressing the issues you have faced. Please note that we are working on the provisioning of your service and that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
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stoney S's updateReviewer Update
01 Sept 2023, 16:34Marilize, thank you for your response. Nobody can even call one back after they promise to on multiple occasions. I have spoken to at least 5 people... Your turnaround time for connection has jumped from 20 minutes, to 60 minutes, to 24 hrs then 48 and now on the last email 72hours!!! It is pathetic to say the least, your company has no idea how to treat clients or what customer service is!
sS
stoney S's update01 Sept 2023, 16:34
Reviewer Update
Marilize, thank you for your response. Nobody can even call one back after they promise to on multiple occasions. I have spoken to at least 5 people... Your turnaround time for connection has jumped from 20 minutes, to 60 minutes, to 24 hrs then 48 and now on the last email 72hours!!! It is pathetic to say the least, your company has no idea how to treat clients or what customer service is!
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stoney S's updateReviewer Update
01 Sept 2023, 17:13Thank you finally service is on.
sS
stoney S's update01 Sept 2023, 17:13
Reviewer Update
Thank you finally service is on.