A.
Anonymous ..
1 reviews | Active since Jul 2019
22 Apr 2025, 10:07
Absolute illiterate way of running a business!!
This is by far the worst network service!! Please i do not recommend!! They are terrible at communicating and the way they run a business is terrible... This place can learn from other network providers!!!
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
22 Apr 2025, 10:17Dear Geraldine Weitz,
Thank you for bringing this to our attention. We understand your frustration and the importance of reliable service and clear communication.
Please be assured that your ticket has been escalated, and our Accounts team is prioritizing the matter for urgent assistance. We’re committed to resolving this quickly and ensuring a better experience.
Thank you for your patience while we work on this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Apr 2025, 10:17
Official
Dear Geraldine Weitz,
Thank you for bringing this to our attention. We understand your frustration and the importance of reliable service and clear communication.
Please be assured that your ticket has been escalated, and our Accounts team is prioritizing the matter for urgent assistance. We’re committed to resolving this quickly and ensuring a better experience.
Thank you for your patience while we work on this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
A.
Anonymous ..'s updateReviewer Update
22 Apr 2025, 10:20Let's see if you can resolve my matter!!! It's your mess up, fix it i cannot pay R5400 I don't have that money laying around!! Negligence at its best!! Very disappointed with your service!!
A.
Anonymous ..'s update22 Apr 2025, 10:20
Reviewer Update
Let's see if you can resolve my matter!!! It's your mess up, fix it i cannot pay R5400 I don't have that money laying around!! Negligence at its best!! Very disappointed with your service!!
MetroFibre Networx's replyOfficial
22 Apr 2025, 10:22Thank you for your message.
We understand the urgency of your concern and want to assure you that your matter has been escalated to the relevant team for urgent attention. Our Accounts team is currently reviewing the issue, and we are committed to resolving it as quickly and fairly as possible.
We appreciate your patience and will be in touch with feedback shortly.
MetroFibre Networx's reply22 Apr 2025, 10:22
Official
Thank you for your message.
We understand the urgency of your concern and want to assure you that your matter has been escalated to the relevant team for urgent attention. Our Accounts team is currently reviewing the issue, and we are committed to resolving it as quickly and fairly as possible.
We appreciate your patience and will be in touch with feedback shortly.
A.
Anonymous ..'s updateReviewer Update
22 Apr 2025, 10:25Yes thank you
A.
Anonymous ..'s update22 Apr 2025, 10:25
Reviewer Update
Yes thank you
MetroFibre Networx's replyOfficial
22 Apr 2025, 10:26Thank you.
MetroFibre Networx's reply22 Apr 2025, 10:26
Official
Thank you.
A.
Anonymous ..'s updateReviewer Update
22 Apr 2025, 10:42Yes please sort it out ASAP!!
A.
Anonymous ..'s update22 Apr 2025, 10:42
Reviewer Update
Yes please sort it out ASAP!!
MetroFibre Networx's replyOfficial
22 Apr 2025, 10:43Thank you.
MetroFibre Networx's reply22 Apr 2025, 10:43
Official
Thank you.