AF
Angelique F
1 reviews | Active since Sept 2019
05 May 2026, 10:58
Absolute HORRIBLE service! I regret signing up for their service!
Absolute HORRIBLE service! I regret signing up for their service!
They dont answer phone calls, Been holding for over an hour.
They dont answer emails - I have sent them 17 emails with no response.
Absolutely ridiculous!
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
05 May 2026, 11:09Dear Angelique,
Thank you for taking the time to share your feedback.
Your concerns regarding the difficulty in reaching support and the lack of response across multiple channels have been noted. This is currently being reviewed to understand where the breakdown in communication occurred.
Our team will be in contact with you directly to assist and ensure your query is addressed as a priority.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the difficulty in reaching support and the lack of response across multiple channels have been noted. This is currently being reviewed to understand where the breakdown in communication occurred.
Our team will be in contact with you directly to assist and ensure your query is addressed as a priority.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 May 2026, 11:09
Official
Dear Angelique,
Thank you for taking the time to share your feedback.
Your concerns regarding the difficulty in reaching support and the lack of response across multiple channels have been noted. This is currently being reviewed to understand where the breakdown in communication occurred.
Our team will be in contact with you directly to assist and ensure your query is addressed as a priority.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the difficulty in reaching support and the lack of response across multiple channels have been noted. This is currently being reviewed to understand where the breakdown in communication occurred.
Our team will be in contact with you directly to assist and ensure your query is addressed as a priority.
Best regards,
Marilize
MetroFibre Complaints & Escalations