MD
Michelangelo D
1 reviews | Active since Mar 2024
05 Apr 2024, 08:38
Aaaahhhh!!!!!! No Compentency
Pathetic !!!!!!!
If could give them zero stars i would. I want to scream at this people for my dissatisfaction I need my line fixed today since it has been off since 15 Feb Ticket nr 212967 I would not rather say much more as the know the whole story by now
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
05 Apr 2024, 09:53Dear Michelangelo
I want to extend my sincere apologies for the ongoing service disruption you've experienced and for any dissatisfaction it has caused. I understand the frustration and inconvenience of having your line offline since February 15th.
Upon receiving your complaint, I have escalated the matter to our maintenance management team for urgent assistance and resolution. Your existing ticket #212967 has been flagged for immediate attention, and we are actively working to rectify the issue and restore your service as quickly as possible.
Please rest assured that we are committed to resolving this matter promptly and ensuring that you receive the reliable service you deserve.
If you have any further questions or concerns, or if you require immediate assistance, please do not hesitate to contact us directly by responding to ticket 212967 via email. We are here to help and will do everything possible to ensure that this issue is resolved to your satisfaction.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
I want to extend my sincere apologies for the ongoing service disruption you've experienced and for any dissatisfaction it has caused. I understand the frustration and inconvenience of having your line offline since February 15th.
Upon receiving your complaint, I have escalated the matter to our maintenance management team for urgent assistance and resolution. Your existing ticket #212967 has been flagged for immediate attention, and we are actively working to rectify the issue and restore your service as quickly as possible.
Please rest assured that we are committed to resolving this matter promptly and ensuring that you receive the reliable service you deserve.
If you have any further questions or concerns, or if you require immediate assistance, please do not hesitate to contact us directly by responding to ticket 212967 via email. We are here to help and will do everything possible to ensure that this issue is resolved to your satisfaction.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
Best regards,
MetroFibre Networx's reply05 Apr 2024, 09:53
Official
Dear Michelangelo
I want to extend my sincere apologies for the ongoing service disruption you've experienced and for any dissatisfaction it has caused. I understand the frustration and inconvenience of having your line offline since February 15th.
Upon receiving your complaint, I have escalated the matter to our maintenance management team for urgent assistance and resolution. Your existing ticket #212967 has been flagged for immediate attention, and we are actively working to rectify the issue and restore your service as quickly as possible.
Please rest assured that we are committed to resolving this matter promptly and ensuring that you receive the reliable service you deserve.
If you have any further questions or concerns, or if you require immediate assistance, please do not hesitate to contact us directly by responding to ticket 212967 via email. We are here to help and will do everything possible to ensure that this issue is resolved to your satisfaction.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
I want to extend my sincere apologies for the ongoing service disruption you've experienced and for any dissatisfaction it has caused. I understand the frustration and inconvenience of having your line offline since February 15th.
Upon receiving your complaint, I have escalated the matter to our maintenance management team for urgent assistance and resolution. Your existing ticket #212967 has been flagged for immediate attention, and we are actively working to rectify the issue and restore your service as quickly as possible.
Please rest assured that we are committed to resolving this matter promptly and ensuring that you receive the reliable service you deserve.
If you have any further questions or concerns, or if you require immediate assistance, please do not hesitate to contact us directly by responding to ticket 212967 via email. We are here to help and will do everything possible to ensure that this issue is resolved to your satisfaction.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
Best regards,
MD
Michelangelo D's updateReviewer Update
05 Apr 2024, 14:42As of now no one has even come to the house to check what is the fault and how to resolve it
The company is getting more bad reviews than good reviews on Hellopeter
Should that not be an eye opener
I work in the service industry and stuff like this is not tolerated
I honestly dont know how you operating model works but there is huge gaps which should be reviewed
If I was the CEO of this company i would be very disgusted at how my clients are being treated
This is totally unfair and against CPA
I paid for service and must receive the service
You are actually in breach of contract and can be held liable any losses I might have had incur due to broken services
You guys even closed my previous ticket without it being resolved
That says a lot about the company and how you are running it
I just this hope gets sorted asap
The company is getting more bad reviews than good reviews on Hellopeter
Should that not be an eye opener
I work in the service industry and stuff like this is not tolerated
I honestly dont know how you operating model works but there is huge gaps which should be reviewed
If I was the CEO of this company i would be very disgusted at how my clients are being treated
This is totally unfair and against CPA
I paid for service and must receive the service
You are actually in breach of contract and can be held liable any losses I might have had incur due to broken services
You guys even closed my previous ticket without it being resolved
That says a lot about the company and how you are running it
I just this hope gets sorted asap
MD
Michelangelo D's update05 Apr 2024, 14:42
Reviewer Update
As of now no one has even come to the house to check what is the fault and how to resolve it
The company is getting more bad reviews than good reviews on Hellopeter
Should that not be an eye opener
I work in the service industry and stuff like this is not tolerated
I honestly dont know how you operating model works but there is huge gaps which should be reviewed
If I was the CEO of this company i would be very disgusted at how my clients are being treated
This is totally unfair and against CPA
I paid for service and must receive the service
You are actually in breach of contract and can be held liable any losses I might have had incur due to broken services
You guys even closed my previous ticket without it being resolved
That says a lot about the company and how you are running it
I just this hope gets sorted asap
The company is getting more bad reviews than good reviews on Hellopeter
Should that not be an eye opener
I work in the service industry and stuff like this is not tolerated
I honestly dont know how you operating model works but there is huge gaps which should be reviewed
If I was the CEO of this company i would be very disgusted at how my clients are being treated
This is totally unfair and against CPA
I paid for service and must receive the service
You are actually in breach of contract and can be held liable any losses I might have had incur due to broken services
You guys even closed my previous ticket without it being resolved
That says a lot about the company and how you are running it
I just this hope gets sorted asap