C
Charne
1 reviews | Active since Mar 2026
29 Apr 2026, 16:47
A JOKE!!
We are currently with metro fiber, we have been trying for 10 days to reach the accounts department. I even asked the other departments to assist me, because the AI Bot does not take you to the accounts department. A agent in the sales department tried to assist and THEIR EMPLOYEE struggled to speak to the AI bot. PLEASE do not sign up with them. I want them to release the line so I can go through another service provider but unfortunately they don't even know how their AI bot works🤣🤣🤣
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MetroFibre Networx's replyOfficial
29 Apr 2026, 17:18Good day Charne
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to assist with your query and address your concerns. They will be in contact with you to provide further assistance.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to assist with your query and address your concerns. They will be in contact with you to provide further assistance.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Apr 2026, 17:18
Official
Good day Charne
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to assist with your query and address your concerns. They will be in contact with you to provide further assistance.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to assist with your query and address your concerns. They will be in contact with you to provide further assistance.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations