A constant monthly fight with you MetroFibre

Very pathetic service delivery, alas here I am again MetroFibre you never cease to disappoint. Here you are upping everyones speed for the month of December and January then want to push a sales narrative to keep users on that topped package. I wouldn't spend another dime with you. All i want is a steady line not one that is up and down like a yo-yo. Clearly that is too much to ask. I have been sitting without Internet now for 36 hours and counting. I run my business from home and have other people in my family who rely on your service while they are studying (supposed to be having a lecture now, as I type this). Your WhatsApp humans are of no help and give you a pathetic response instead of trying to assist. Maybe you should look into service design help. You clearly dont care about your rating as a service provider according to Google review. Thought maybe new year new MetroFibre.... guess not