DR
Deon R
1 reviews | Active since Jul 2022
04 Jan 2025, 11:31
A bad rating again.
Unfortunately it has come to this again - having to again rate Metrofibre for their terrible service in resolving a fibre break in Modelpark, Emalahleni.
There seems to be no sense of urgency for the fact that a few hundred houses are without fibre. It is now 48 hours - paying for a service that I am not able to use.
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MetroFibre Networx's replyOfficial
05 Jan 2025, 21:47Dear Deon van Rhyn
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused. We fully understand the impact of the outage on you and the community in Modelpark, and we regret that it has taken longer than expected to resolve.
We are pleased to confirm that the outage has now been resolved, and we apologize once again for the extended downtime. We acknowledge that it should not have taken this long, and we appreciate your patience throughout the process. Please know that your feedback is taken seriously, and we are actively working on improving our response times for future incidents.
We understand how important it is to have reliable service, and we are committed to ensuring that we deliver on that expectation.
Thank you for your understanding, and please don’t hesitate to reach out if you experience any further issues.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused. We fully understand the impact of the outage on you and the community in Modelpark, and we regret that it has taken longer than expected to resolve.
We are pleased to confirm that the outage has now been resolved, and we apologize once again for the extended downtime. We acknowledge that it should not have taken this long, and we appreciate your patience throughout the process. Please know that your feedback is taken seriously, and we are actively working on improving our response times for future incidents.
We understand how important it is to have reliable service, and we are committed to ensuring that we deliver on that expectation.
Thank you for your understanding, and please don’t hesitate to reach out if you experience any further issues.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Jan 2025, 21:47
Official
Dear Deon van Rhyn
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused. We fully understand the impact of the outage on you and the community in Modelpark, and we regret that it has taken longer than expected to resolve.
We are pleased to confirm that the outage has now been resolved, and we apologize once again for the extended downtime. We acknowledge that it should not have taken this long, and we appreciate your patience throughout the process. Please know that your feedback is taken seriously, and we are actively working on improving our response times for future incidents.
We understand how important it is to have reliable service, and we are committed to ensuring that we deliver on that expectation.
Thank you for your understanding, and please don’t hesitate to reach out if you experience any further issues.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused. We fully understand the impact of the outage on you and the community in Modelpark, and we regret that it has taken longer than expected to resolve.
We are pleased to confirm that the outage has now been resolved, and we apologize once again for the extended downtime. We acknowledge that it should not have taken this long, and we appreciate your patience throughout the process. Please know that your feedback is taken seriously, and we are actively working on improving our response times for future incidents.
We understand how important it is to have reliable service, and we are committed to ensuring that we deliver on that expectation.
Thank you for your understanding, and please don’t hesitate to reach out if you experience any further issues.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations