RP
Rob P
1 reviews | Active since Jul 2012
07 Dec 2022, 15:47
96 hours zero connection, and no feedback other than "it will take 2-4 hours to fix"
Should get a ZERO star rating.
The connection has been down for over 96 hours. Every time the helpdesk comes back with the same story ... it will take 2-4 hours to fix..... BUT that's if you can get a response from the helpdesk, as they are "short-staffed" according to their own help desk.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
07 Dec 2022, 17:02Good day Rob,
Thank you for taking my call.
Kindly note that we have asked our maintenance team to prioritize this matter with the necessary urgency it deserves.
Kind Regards
Clarisa
Metrofibre
Thank you for taking my call.
Kindly note that we have asked our maintenance team to prioritize this matter with the necessary urgency it deserves.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply07 Dec 2022, 17:02
Official
Good day Rob,
Thank you for taking my call.
Kindly note that we have asked our maintenance team to prioritize this matter with the necessary urgency it deserves.
Kind Regards
Clarisa
Metrofibre
Thank you for taking my call.
Kindly note that we have asked our maintenance team to prioritize this matter with the necessary urgency it deserves.
Kind Regards
Clarisa
Metrofibre
RP
Rob P's updateReviewer Update
09 Dec 2022, 08:58It's now 48 hours after someone from MetroFibre promised to get a maintenance person out to fix the issue........... ZERO/NOTHING/ZIP !
It's also close to 6 days without any service.
It's also close to 6 days without any service.
RP
Rob P's update09 Dec 2022, 08:58
Reviewer Update
It's now 48 hours after someone from MetroFibre promised to get a maintenance person out to fix the issue........... ZERO/NOTHING/ZIP !
It's also close to 6 days without any service.
It's also close to 6 days without any service.