TM
Thato M
1 reviews | Active since Dec 2023
22 Nov 2024, 12:19
***********!!!!
This company is sooo ***********. My wifi has been off since, they have been taking me to and fro, I was advised that a contractor will call me or come to my house but there's no response!!!!!!
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Replies (3)
MetroFibre Networx's replyOfficial
22 Nov 2024, 12:29Dear Thato Mosakeng
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation must be, especially with the continued lack of communication and the lack of resolution for your Wi-Fi issue.
Please rest assured, that we are escalating this matter to the relevant department immediately to ensure that it is prioritized and addressed as quickly as possible. We will also follow up with the contractor to ensure they reach out to you or visit your home without further delay.
We truly value your patience and understanding while we work to resolve this, and we are committed to ensuring this issue is rectified promptly.
Again, our deepest apologies, and we will keep you updated on the progress.
Best regards,
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation must be, especially with the continued lack of communication and the lack of resolution for your Wi-Fi issue.
Please rest assured, that we are escalating this matter to the relevant department immediately to ensure that it is prioritized and addressed as quickly as possible. We will also follow up with the contractor to ensure they reach out to you or visit your home without further delay.
We truly value your patience and understanding while we work to resolve this, and we are committed to ensuring this issue is rectified promptly.
Again, our deepest apologies, and we will keep you updated on the progress.
Best regards,
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 Nov 2024, 12:29
Official
Dear Thato Mosakeng
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation must be, especially with the continued lack of communication and the lack of resolution for your Wi-Fi issue.
Please rest assured, that we are escalating this matter to the relevant department immediately to ensure that it is prioritized and addressed as quickly as possible. We will also follow up with the contractor to ensure they reach out to you or visit your home without further delay.
We truly value your patience and understanding while we work to resolve this, and we are committed to ensuring this issue is rectified promptly.
Again, our deepest apologies, and we will keep you updated on the progress.
Best regards,
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation must be, especially with the continued lack of communication and the lack of resolution for your Wi-Fi issue.
Please rest assured, that we are escalating this matter to the relevant department immediately to ensure that it is prioritized and addressed as quickly as possible. We will also follow up with the contractor to ensure they reach out to you or visit your home without further delay.
We truly value your patience and understanding while we work to resolve this, and we are committed to ensuring this issue is rectified promptly.
Again, our deepest apologies, and we will keep you updated on the progress.
Best regards,
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
TM
Thato M's updateReviewer Update
22 Nov 2024, 12:48Can this be sorted out today, I am working form home
TM
Thato M's update22 Nov 2024, 12:48
Reviewer Update
Can this be sorted out today, I am working form home
MetroFibre Networx's replyOfficial
22 Nov 2024, 12:51 Noted. We have escalated the issue to the relevant department.
MetroFibre Networx's reply22 Nov 2024, 12:51
Official
Noted. We have escalated the issue to the relevant department.