72 HOURS HAVE COME AND GONE!

I have been waiting for Metro Fibre to do installations for 2 weeks now after they initially stated that it would be installed within 72 hours.

I have contacted them and the company many times, each time I get the same answer that it will be installed today. Today has now come 9 days in a row.

I spoke to customer care on the 6th of June, and she informed me that they said that they were at my house and there was no body at home, which I find very interesting seeing that my father and I both work from home.

I work from home and need their network, but I have now made the choice to cancel my order and would not recommend anyone reading this review use Metro Fibre.

[2023/06/05 11:06] P: Good day, I have been waiting since last week Monday for my metro fibre to be installed. I have made numerous calls to the company regarding the importance of my installation as I work from home and can’t run my business successfully, yet I receive only it’s been escalated, one customer care employee even told me last week that the same day my fibre would be in. It’s now been a full week and yet no installation.

MetroFibre[2023/06/05 14:54] +***0: Good Day. Kindly provide me with the account holder's name, surname, ID number and full physical address so that I can assist accordingly. ^SS

[2023/06/05 16:45] +***0: We have followed up with the installations department, we will provide you with feedback as soon as we receive it. ^SS

[2023/06/05 16:50] P: I need to have it installed asap, its long over 72 hours.

[2023/06/05 22:08] +***0: Has a contractor contacted you. ^SB

[2023/06/05 22:14] P: No

[2023/06/05 22:46] +***0: Good evening, I have send an email to our ONT department requesting for an installer to be in contact with you ^ZDB

[2023/06/05 22:47] P: I have a tender for a company, and I need to send proof of Fibre, I need it to be installed tomorrow. Not Wednesday, tomorrow. I could lose my tender because I keep telling them it will be installed, and nothing is happening.

[2023/06/05 23:05] +***0: We will give you feedback once we received feedback from out ONT department ^ZDB

[2023/06/06 12:13] P: Still no contact regarding my installation?

[2023/06/06 14:07] P: Good day, I was on the phone now with customer care: Danelle, and she informed me that the installation team wrote on my profile customer not available even though I’ve been trying to get my fibre connected for almost 2 weeks now. How is this possible when I have not received any contact from installations at all? This is very unprofessional from Metro Fibre’s side as a company.

[2023/06/06 22:09] +***0: Please provide us with an alternative number. ^SB

[2023/06/07 02:40] +***0: Thank you. ^KS

[2023/06/07 13:42] P: Still no instillation, should I just cancel this order and find a new company, please do advise because this is starting to upset me.

[2023/06/07 21:59] +***0: Please advise if a contractor has contacted you. ^SB

[2023/06/07 22:00] P: NO, THEY HAVE NOT.