NM
Neekesh M
1 reviews | Active since Feb 2026
09 Feb 2026, 10:41
7 days no WiFi and no support
7 days now and we still have not received technical support, I reported the situation on Tuesday at 2:32 and than I called again on Friday after the 72hr SLA which was not met, I was promised help by by latest Sunday, I called again on Sunday for assistance come on guys I spoke to 3 agents already, how can you deduct money from my account but not provide any service honestly terrible service.
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MetroFibre Networx's replyOfficial
09 Feb 2026, 16:05Dear Neekesh
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced due to the prolonged delay in receiving assistance.
Please be advised that we are currently investigating your issue with the relevant technical teams.
We would like to assure you that we will continue to follow up on this matter closely and remain engaged until your query is fully resolved. Feedback will be provided as soon as progress is made.
We appreciate your patience and understanding and apologise for the service experience to date.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced due to the prolonged delay in receiving assistance.
Please be advised that we are currently investigating your issue with the relevant technical teams.
We would like to assure you that we will continue to follow up on this matter closely and remain engaged until your query is fully resolved. Feedback will be provided as soon as progress is made.
We appreciate your patience and understanding and apologise for the service experience to date.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
MetroFibre Networx's reply09 Feb 2026, 16:05
Official
Dear Neekesh
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced due to the prolonged delay in receiving assistance.
Please be advised that we are currently investigating your issue with the relevant technical teams.
We would like to assure you that we will continue to follow up on this matter closely and remain engaged until your query is fully resolved. Feedback will be provided as soon as progress is made.
We appreciate your patience and understanding and apologise for the service experience to date.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced due to the prolonged delay in receiving assistance.
Please be advised that we are currently investigating your issue with the relevant technical teams.
We would like to assure you that we will continue to follow up on this matter closely and remain engaged until your query is fully resolved. Feedback will be provided as soon as progress is made.
We appreciate your patience and understanding and apologise for the service experience to date.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation