1 reviews | Active since Jul 2019
7 days, no internet
I've been without connectivity since Wednesday last week - 7 days Last Friday evening a Metro Fibre team came to test my fibre box and said it would most likely need to be replaced, but that I would not receive assistance over the weekend. We are now midway through the new week and I have only now received an email stating that a contractor has been assigned, and it should take another 3 - 4 business days, meaning only next Monday will I be attended to.
Meanwhile I've debited (through vodacom) for the full price of a service that I have not had full access to. My household has had a loss of income as my sister's work requires a stable internet connection to be able to teach online, so she's lost a week of pay already.
I'm highly dissatisfied and annoyed at the very nonchalant way my issue is being handled as metrobfibre has been aware of my issue since friday and besides the email i received earlier today, nothing has been communicated or actioned with any sense of urgency.
Would be pointless to even ask to be reimbursed the value of data bundles I've had to buy and the week long lack of connectivity I've been billed and debited for
Please see below from my sister;
"Metro Fibre was just here. Couldn't fix the wifi today. It's an internal matter so their own tech needs to work on the main line down the street. The contractor has to report the degrading of the main line and he can't say when that'll be. That's the update"
This update is unacceptable, the turnaround times between communications and the lax responses are disgusting, especially considering that we're going into another weekend now, meaning there will be no assistance.
There is no urgency when it comes to actually helping paying customers get access to the service when it goes down, as previously stated, your guys knew about the issue since last Friday already and yet here we are.
Please see below from my sister;
"Metro Fibre was just here. Couldn't fix the wifi today. It's an internal matter so their own tech needs to work on the main line down the street. The contractor has to report the degrading of the main line and he can't say when that'll be. That's the update"
This update is unacceptable, the turnaround times between communications and the lax responses are disgusting, especially considering that we're going into another weekend now, meaning there will be no assistance.
There is no urgency when it comes to actually helping paying customers get access to the service when it goes down, as previously stated, your guys knew about the issue since last Friday already and yet here we are.