CK
Carlo K
1 reviews | Active since Apr 2026
23 Apr 2026, 20:07
6 DAYS NO WIFI AND COUNTING!!!!
My wifi has been off since Saturday with minimal assistance or updates from you... A technician came through Sunday, said it would be up however no changes!!! This been an inconvenience as I would work from home most times....
Honestly the way this are going I won't be surprised if it still not up in the next few days, that's how poor your service has been!!!!?
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Replies (1)
MetroFibre Networx's replyOfficial
23 Apr 2026, 20:29Dear Carlo,
Thank you for bringing this to our attention.
We understand how disruptive this has been, especially when you rely on your connection for working from home. Your feedback regarding the limited updates and the unresolved issue following the technician visit is noted and being taken seriously.
We’d like to take ownership of this and ensure it is urgently followed up.
Our team is actively working to determine the cause and drive a resolution. We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive this has been, especially when you rely on your connection for working from home. Your feedback regarding the limited updates and the unresolved issue following the technician visit is noted and being taken seriously.
We’d like to take ownership of this and ensure it is urgently followed up.
Our team is actively working to determine the cause and drive a resolution. We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Apr 2026, 20:29
Official
Dear Carlo,
Thank you for bringing this to our attention.
We understand how disruptive this has been, especially when you rely on your connection for working from home. Your feedback regarding the limited updates and the unresolved issue following the technician visit is noted and being taken seriously.
We’d like to take ownership of this and ensure it is urgently followed up.
Our team is actively working to determine the cause and drive a resolution. We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive this has been, especially when you rely on your connection for working from home. Your feedback regarding the limited updates and the unresolved issue following the technician visit is noted and being taken seriously.
We’d like to take ownership of this and ensure it is urgently followed up.
Our team is actively working to determine the cause and drive a resolution. We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations