4 Weeks without internet

Item: MetroFibre Networx
Rating: 1
Author: Chantelle B

We have been without internet for 4 weeks!!! Fault no: 32731. MetroFibre came out to our house on 4 June and advised that the fault is in their office as our line was upgraded at Webafrica but they have not adjusted it accordingly. We were advised that it would be attended to that same day or early the next day. NOTHING HAPPENED!!!!!!!!!!! This is terrible service.

Helpful (0)

Replies (4)

MetroFibre Networx's replyOfficial

15 Jun 2021, 11:53

Good afternoon Chantelle,

Thank you for your message.

Kindly can you send us your Full Names, Contact Number, Residential Address as well as WebAfrica Account Number so that we can escalalte this problem to the correct department?

Thank you so much,
The MetroFibre Team

MetroFibre Networx's reply15 Jun 2021, 11:53

Official

MetroFibre Networx's replyOfficial

16 Jun 2021, 13:32

Thank you Chantelle,

I did escalate this information to our WebAfrica Key Accounts Manager.

Regards,
The MetroFibre Team

MetroFibre Networx's reply16 Jun 2021, 13:32

Official

Thank you Chantelle,

I did escalate this information to our WebAfrica Key Accounts Manager.

Regards,
The MetroFibre Team

Chantelle B's updateReviewer Update

21 Jun 2021, 14:46

Thank you, but still nothing done. We are going on week 5 without Internet now.

Chantelle B's update21 Jun 2021, 14:46

Reviewer Update

Thank you, but still nothing done. We are going on week 5 without Internet now.

MetroFibre Networx's replyOfficial

04 Nov 2021, 14:01

Good day,

We trust you are well.

We do apologise for all the inconvenience caused.

Kindly advise of you are still experiencing any connection issues for us to assist accordingly.

Kind Regards
MetroFibre

MetroFibre Networx's reply04 Nov 2021, 14:01

Official