KS
Kealeboga S
1 reviews | Active since Sept 2020
01 May 2023, 13:07
4 months still trying to get connected
The service that comes with metro fibre is **********. I seriously in month 4 of trying to get myself fibres, the last communication recieved was that the installation team will contact me for installation that was 3 weeks ago nothing has happened. Can some one please tell me why I need to say to metro fibre to connect cause. If competition was available where am I wouldn’t put myself through this nonsense
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 May 2023, 08:55Good day Kealeboga.
This is unacceptable, and we want to apologise for this inconvenience you are experiencing. Our complaints team will investigate this and one of our agents will get in contact with you.
Kind regards
Sunet
This is unacceptable, and we want to apologise for this inconvenience you are experiencing. Our complaints team will investigate this and one of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply02 May 2023, 08:55
Official
Good day Kealeboga.
This is unacceptable, and we want to apologise for this inconvenience you are experiencing. Our complaints team will investigate this and one of our agents will get in contact with you.
Kind regards
Sunet
This is unacceptable, and we want to apologise for this inconvenience you are experiencing. Our complaints team will investigate this and one of our agents will get in contact with you.
Kind regards
Sunet
KS
Kealeboga S's updateReviewer Update
02 May 2023, 09:23To be honest your response is not good enough. Do you understand the last turn around time given was 7days it’s been a month. All want to know if you guys are going to get me connected or just tell me not to bother you if you’re not interested in supplying. I’m honestly sick of yal
KS
Kealeboga S's update02 May 2023, 09:23
Reviewer Update
To be honest your response is not good enough. Do you understand the last turn around time given was 7days it’s been a month. All want to know if you guys are going to get me connected or just tell me not to bother you if you’re not interested in supplying. I’m honestly sick of yal
MetroFibre Networx's replyOfficial
02 May 2023, 11:33Good day Kealeboga,
As per our telephone conversation, we have escalated the installation request and feedback will be provided telephonically as promised.
Kind regards,
Nthabi
As per our telephone conversation, we have escalated the installation request and feedback will be provided telephonically as promised.
Kind regards,
Nthabi
MetroFibre Networx's reply02 May 2023, 11:33
Official
Good day Kealeboga,
As per our telephone conversation, we have escalated the installation request and feedback will be provided telephonically as promised.
Kind regards,
Nthabi
As per our telephone conversation, we have escalated the installation request and feedback will be provided telephonically as promised.
Kind regards,
Nthabi