3 Weeks late!!!

Round 2 with these people. I thought I would stay with them as they already have all my details to just move my line to my new place. I was told yes it can be done and so we did that. I sent them my contract of the new place they mailed me back saying thank you received all that needs to happen is activation which would be done on the 15th of November. This was all confirmed by Gigago the 5th of November. Guess what 22nd of November today they asked me to resend my contract for the new place.....So again Ill move into a new place waiting for my internet just as they did a year ago. And now I cannot even change to a new ISP because if they cannot activate a line as promised on time, they probably cannot cancel the line on time as well. Horrible Horrible service. They never have to wait for my payment but yet again the consumer has to bear the brunt.