NM
Norman M
1 reviews | Active since Jan 2010
01 Mar 2024, 09:05
3 months with seemingly no resolution.
Casper Botha, Marcus Pawson, Hulisani Phungo,
We are still waiting for installation to occur, 3 months after you have received the order, with no feedback whatsoever.
As no one answers their phone, I have to create this.
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Replies (1)
MetroFibre Networx's replyOfficial
01 Mar 2024, 09:34Dear Norman
Thank you for reaching out to us, and we apologize for the delay in your installation process. However, upon reviewing our records, we are unable to locate your order with the details provided in your complaint.
To assist you further and ensure that we address your concerns promptly, we have sent you an email requesting your account holder details. Kindly respond to this email with the required information, and we will investigate the status of your order and provide you with an update.
We apologize for any inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we apologize for the delay in your installation process. However, upon reviewing our records, we are unable to locate your order with the details provided in your complaint.
To assist you further and ensure that we address your concerns promptly, we have sent you an email requesting your account holder details. Kindly respond to this email with the required information, and we will investigate the status of your order and provide you with an update.
We apologize for any inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply01 Mar 2024, 09:34
Official
Dear Norman
Thank you for reaching out to us, and we apologize for the delay in your installation process. However, upon reviewing our records, we are unable to locate your order with the details provided in your complaint.
To assist you further and ensure that we address your concerns promptly, we have sent you an email requesting your account holder details. Kindly respond to this email with the required information, and we will investigate the status of your order and provide you with an update.
We apologize for any inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we apologize for the delay in your installation process. However, upon reviewing our records, we are unable to locate your order with the details provided in your complaint.
To assist you further and ensure that we address your concerns promptly, we have sent you an email requesting your account holder details. Kindly respond to this email with the required information, and we will investigate the status of your order and provide you with an update.
We apologize for any inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints