1 reviews | Active since Mar 2026
3 months since order and no fibre to my house
Purchased a home from a developer in pretoria tygervalley area , orderdered the fibre line in December 2025, Never received and order number and was only provided one close to the end of February 2026 after back and forth emails and calls with Metro fibre.
Was told the infrastructure belonged to a diffrent company and they purchased it and renegotiations had to be done with the HOA before they can proceed.
Alot of back and forth emails with their Network Expension Manager and every time the process is explained but nothing gets done, from the order date up until now ita been over 3 months and still no fibre to my home.
This is frustrating on so manny levels and im not the only person in the complex effected but, this is unacceptable as we cant use any alternative because they own the line.
How it effects me is that signal is extremely bad in the area and I work from home and my offices are based in CBD johannesburg and its been a costly expense having to travel to the office all the way from Pretoria tygervalley area.
This is unacceptable and unfair to me and all others effected.
Order reference ***
Thank you for taking the time to share the detail of your experience and for providing your order reference.
We understand the frustration caused by the extended delay in progressing your fibre installation, particularly given the impact this has had on your ability to work effectively from home. Your feedback regarding the communication received, the delays surrounding infrastructure readiness, and the ongoing dependency on approvals within the estate environment has been noted.
The matter has been escalated for urgent review with the relevant network and service delivery teams so that the current status of the infrastructure process can be reassessed and clear feedback provided on the way forward. We also recognise the wider impact on other residents within the development and the importance of progressing this matter as efficiently as possible.
Your review is appreciated, and the order reference provided will assist in ensuring focused follow-up on this installation request.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share the detail of your experience and for providing your order reference.
We understand the frustration caused by the extended delay in progressing your fibre installation, particularly given the impact this has had on your ability to work effectively from home. Your feedback regarding the communication received, the delays surrounding infrastructure readiness, and the ongoing dependency on approvals within the estate environment has been noted.
The matter has been escalated for urgent review with the relevant network and service delivery teams so that the current status of the infrastructure process can be reassessed and clear feedback provided on the way forward. We also recognise the wider impact on other residents within the development and the importance of progressing this matter as efficiently as possible.
Your review is appreciated, and the order reference provided will assist in ensuring focused follow-up on this installation request.
Best regards,
Marilize
MetroFibre Complaints & Escalations