1 reviews | Active since Oct 2021
3 Months Failed Payment Allocation
MetroFibre agents are the worst service providers. I have logged a ticket with their finance department since the beginning of June 2024. I made a payment and since then they have failed to allocate to my account and threatened to disconnect their service while they are holding on to my money. I keep on re-logging new tickets for this as they are being closed without my money allocated. Every time I make a follow-up I get told I will either be told I shall receive a callback, my ticket has been escalated or awaiting final clearance from their Finance Supervisor.
For the past two months, I have been told my matter is sitting with the FINANCE SUPERVISOR for close out and nothing has happened after all the follow-ups and escalations I was told they are being made.
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused.
We take your feedback seriously and have escalated this matter to our finance management team for urgent review. Please be assured that we are prioritizing your case and are committed to resolving it as quickly as possible. We also apologize for any poor communication you may have experienced. This does not reflect the standard of service we aim to provide, and we will address this internally to prevent future occurrences.
Your experience is important to us, and we are dedicated to making things right. We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 364379.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused.
We take your feedback seriously and have escalated this matter to our finance management team for urgent review. Please be assured that we are prioritizing your case and are committed to resolving it as quickly as possible. We also apologize for any poor communication you may have experienced. This does not reflect the standard of service we aim to provide, and we will address this internally to prevent future occurrences.
Your experience is important to us, and we are dedicated to making things right. We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 364379.
Kind regards,
Phindile
MetroFibre Complaints & Escalations