DB
Durell B
1 reviews | Active since Jul 2010
16 Oct 2023, 19:40
250 meg fibre is less than 100 meg
Can Metrofibre please explain who is to blame for this? I upgraded my 50 meg line on Mweb to a 250 meg line. This was early this month. Mweb is happily billing me extra when the fastest speed that I ever saw was 98 meg. I have contacted Mweb and they have blamed Metrofibre. All I want is what I am paying for. Please help.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
17 Oct 2023, 09:40Good day Durell,
We deeply regret the frustration you've experienced.
Rest assured, we've taken note of the concerns raised in your review and our complaints/escalations department is actively investigating the matter.
This issue will be elevated to our Key Accounts department to collaborate with your ISP (MWeb) for a swift resolution.
We recommend following up with your ISP (MWeb) as well to ensure a comprehensive and timely resolution.
Thank you for your patience and expect further updates via email.
Kind regards,
Nthabi
We deeply regret the frustration you've experienced.
Rest assured, we've taken note of the concerns raised in your review and our complaints/escalations department is actively investigating the matter.
This issue will be elevated to our Key Accounts department to collaborate with your ISP (MWeb) for a swift resolution.
We recommend following up with your ISP (MWeb) as well to ensure a comprehensive and timely resolution.
Thank you for your patience and expect further updates via email.
Kind regards,
Nthabi
MetroFibre Networx's reply17 Oct 2023, 09:40
Official
Good day Durell,
We deeply regret the frustration you've experienced.
Rest assured, we've taken note of the concerns raised in your review and our complaints/escalations department is actively investigating the matter.
This issue will be elevated to our Key Accounts department to collaborate with your ISP (MWeb) for a swift resolution.
We recommend following up with your ISP (MWeb) as well to ensure a comprehensive and timely resolution.
Thank you for your patience and expect further updates via email.
Kind regards,
Nthabi
We deeply regret the frustration you've experienced.
Rest assured, we've taken note of the concerns raised in your review and our complaints/escalations department is actively investigating the matter.
This issue will be elevated to our Key Accounts department to collaborate with your ISP (MWeb) for a swift resolution.
We recommend following up with your ISP (MWeb) as well to ensure a comprehensive and timely resolution.
Thank you for your patience and expect further updates via email.
Kind regards,
Nthabi
DB
Durell B's updateReviewer Update
17 Oct 2023, 09:47Good day. Thank you for replying. I have an open query as well with Mweb that I queried on Sunday. This is the reference: Ref No: MWB***6 .
I do appreciate that you have rep**** to me and await a positive outcome.
I do appreciate that you have rep**** to me and await a positive outcome.
DB
Durell B's update17 Oct 2023, 09:47
Reviewer Update
Good day. Thank you for replying. I have an open query as well with Mweb that I queried on Sunday. This is the reference: Ref No: MWB***6 .
I do appreciate that you have rep**** to me and await a positive outcome.
I do appreciate that you have rep**** to me and await a positive outcome.