JR
Jack R
1 reviews | Active since Sept 2015
18 Feb 2026, 18:07
2 weeks without connection.
Unbelievably poor service. Still can't connect laptop or TV after more than two weeks of continuous attempts to resolve with the service provider. They keep trying the same "solutions" with the same result and have, frankly, treated us like idiots. We are certain that the router is faulty and have maintained this from the beginning. They will not consider checking the router and we have not been able to do business for more than two weeks.
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Replies (1)
MetroFibre Networx's replyOfficial
18 Feb 2026, 18:38Dear Jack
Thank you for bringing your concerns to our attention, and we sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand how disruptive this has been, especially after multiple attempts to resolve the issue.
Please be advised that we have escalated your feedback to the relevant department and have requested urgent assistance regarding your connection, which is still not working. Your concerns, including the possibility of a faulty router, have been communicated for further investigation.
Our team will prioritise this matter, and feedback as well as further assistance will be provided as soon as possible.
We appreciate your patience and assure you that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and we sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand how disruptive this has been, especially after multiple attempts to resolve the issue.
Please be advised that we have escalated your feedback to the relevant department and have requested urgent assistance regarding your connection, which is still not working. Your concerns, including the possibility of a faulty router, have been communicated for further investigation.
Our team will prioritise this matter, and feedback as well as further assistance will be provided as soon as possible.
We appreciate your patience and assure you that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply18 Feb 2026, 18:38
Official
Dear Jack
Thank you for bringing your concerns to our attention, and we sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand how disruptive this has been, especially after multiple attempts to resolve the issue.
Please be advised that we have escalated your feedback to the relevant department and have requested urgent assistance regarding your connection, which is still not working. Your concerns, including the possibility of a faulty router, have been communicated for further investigation.
Our team will prioritise this matter, and feedback as well as further assistance will be provided as soon as possible.
We appreciate your patience and assure you that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and we sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand how disruptive this has been, especially after multiple attempts to resolve the issue.
Please be advised that we have escalated your feedback to the relevant department and have requested urgent assistance regarding your connection, which is still not working. Your concerns, including the possibility of a faulty router, have been communicated for further investigation.
Our team will prioritise this matter, and feedback as well as further assistance will be provided as soon as possible.
We appreciate your patience and assure you that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,