ES
Ezra S
1 reviews | Active since Jul 2011
05 Sept 2024, 12:01
2 Weeks No Internet, Lousy Support
Today marks 15 days without internet service. Their support team has sent me from pillar to post, the issue has been "escalated" multiple times, and even though the solution seems simple and straightforward (a faulty router needs replacing), it's been more than 2 weeks. The Vumatel technician and myself were able to confirm the issue ages ago. Difference being, as soon as Vumatel heard their might be an issue, their technician was at my door an HOUR later. That's an example of actual technical support and taking care of your customers.
Do better.
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MetroFibre Networx's replyOfficial
05 Sept 2024, 12:12Dear Ezra
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly.
At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault 384659.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly.
At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault 384659.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Sept 2024, 12:12
Official
Dear Ezra
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly.
At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault 384659.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly.
At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault 384659.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations