2 weeks no internet.

Signed up almost 2 weeks ago. My place is fibre ready. Has everything they just need to switch it on and deliver me the router they are forcing me to use. When it first was activated nothing happened was waiting for the router. I had to email and ask whats going on. They told me that I had to send a photo of the access point also send my lease pack again! They are useless with Frogfoot. How hard is it to just switch it on and send me the router. Extremely pathetic and bad service. Communication only happens when I am the person asking whats happening. 2 weeks and still no internet. They clearly not working in their working day clause. We work from home so you can guess how this has been working out for us so far. Useless!