NS
Nkululeko S
1 reviews | Active since Oct 2023
14 Oct 2025, 09:45
2 weeks no fibre, no assistance and no solution
It's 2nd week no wifi connection and no assistance or solution. Metrofibre is the worst service provider... This unacceptable bull****😡😡😡😡i advice anyone using metrofibre to find new service provider. They dont care about they clients
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
14 Oct 2025, 10:07Dear Nkululeko
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience and frustration this has caused.
We have requested our technicians to attend to your issue as a matter of urgency and to work on restoring your connection as soon as possible. Our team will provide you with updates and ensure that the matter is resolved promptly.
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience and frustration this has caused.
We have requested our technicians to attend to your issue as a matter of urgency and to work on restoring your connection as soon as possible. Our team will provide you with updates and ensure that the matter is resolved promptly.
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Oct 2025, 10:07
Official
Dear Nkululeko
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience and frustration this has caused.
We have requested our technicians to attend to your issue as a matter of urgency and to work on restoring your connection as soon as possible. Our team will provide you with updates and ensure that the matter is resolved promptly.
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience and frustration this has caused.
We have requested our technicians to attend to your issue as a matter of urgency and to work on restoring your connection as soon as possible. Our team will provide you with updates and ensure that the matter is resolved promptly.
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NS
Nkululeko S's updateReviewer Update
14 Oct 2025, 11:16Yall are very good in apologizing but dont get anything done. 2nd day of the 2nd week now and still no solution... If i do not get assistance today tomorrow im canceling metrofibre and please reimburse me my money i paid for this month.
NS
Nkululeko S's update14 Oct 2025, 11:16
Reviewer Update
Yall are very good in apologizing but dont get anything done. 2nd day of the 2nd week now and still no solution... If i do not get assistance today tomorrow im canceling metrofibre and please reimburse me my money i paid for this month.
MetroFibre Networx's replyOfficial
14 Oct 2025, 11:23Dear Nkululeko,
Please be assured that the relevant management team is actively working to obtain feedback from the contractors regarding the maintenance required at your property. We truly appreciate your patience and cooperation as we work to resolve this matter as quickly as possible.
We value you as a client and are committed to ensuring your service is restored to your satisfaction.
Thank you once again for your understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please be assured that the relevant management team is actively working to obtain feedback from the contractors regarding the maintenance required at your property. We truly appreciate your patience and cooperation as we work to resolve this matter as quickly as possible.
We value you as a client and are committed to ensuring your service is restored to your satisfaction.
Thank you once again for your understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Oct 2025, 11:23
Official
Dear Nkululeko,
Please be assured that the relevant management team is actively working to obtain feedback from the contractors regarding the maintenance required at your property. We truly appreciate your patience and cooperation as we work to resolve this matter as quickly as possible.
We value you as a client and are committed to ensuring your service is restored to your satisfaction.
Thank you once again for your understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please be assured that the relevant management team is actively working to obtain feedback from the contractors regarding the maintenance required at your property. We truly appreciate your patience and cooperation as we work to resolve this matter as quickly as possible.
We value you as a client and are committed to ensuring your service is restored to your satisfaction.
Thank you once again for your understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations