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leutlwileng L
1 reviews | Active since May 2017
28 May 2025, 20:12
2 months ago waiting for fibre installation
Our body corporate has been communicating with metro fibre since mid March for installation of fibre in our complex (Bluez) in Lyttelton Manor even today they haven’t indicated when they will come to install the fibre.Apparently they awaiting for a chairperson at metro fibre to sign a document and she not answering our complex manager calls.
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MetroFibre Networx's replyOfficial
28 May 2025, 20:32Dear Kgolagano,
Thank you for reaching out and for bringing your concerns to our attention.
We understand the importance of timely communication and installation, especially where multiple stakeholders are involved. Please be assured that we are currently investigating the matter with the relevant teams to understand the status of the documentation and approvals required for your complex, Bluez in Lyttelton Manor.
Our team will be in contact with you via email shortly to provide further updates and ensure that the next steps are clearly communicated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand the importance of timely communication and installation, especially where multiple stakeholders are involved. Please be assured that we are currently investigating the matter with the relevant teams to understand the status of the documentation and approvals required for your complex, Bluez in Lyttelton Manor.
Our team will be in contact with you via email shortly to provide further updates and ensure that the next steps are clearly communicated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 May 2025, 20:32
Official
Dear Kgolagano,
Thank you for reaching out and for bringing your concerns to our attention.
We understand the importance of timely communication and installation, especially where multiple stakeholders are involved. Please be assured that we are currently investigating the matter with the relevant teams to understand the status of the documentation and approvals required for your complex, Bluez in Lyttelton Manor.
Our team will be in contact with you via email shortly to provide further updates and ensure that the next steps are clearly communicated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand the importance of timely communication and installation, especially where multiple stakeholders are involved. Please be assured that we are currently investigating the matter with the relevant teams to understand the status of the documentation and approvals required for your complex, Bluez in Lyttelton Manor.
Our team will be in contact with you via email shortly to provide further updates and ensure that the next steps are clearly communicated.
Best regards,
Marilize
MetroFibre Complaints & Escalations