MT
Michelle T
1 reviews | Active since Aug 2020
22 May 2022, 13:05
18th months now intermittent or No service
Here we go again. No service blamed on the flooding. HOWEVER, OpenServe, Telkom Liquid, Mitsol abs every other supplier in my road not affected by the flooding. What a joke!!
Helpful (0)
Replies (16)0
Replies (16)
MetroFibre Networx's replyOfficial
22 May 2022, 13:18Good day Michelle,
Please note that we are looking into the matter.
We will advise as soon as we get feedback from our maintenance department.
One of our agents will contact you.
Kind Regards
Please note that we are looking into the matter.
We will advise as soon as we get feedback from our maintenance department.
One of our agents will contact you.
Kind Regards
MetroFibre Networx's reply22 May 2022, 13:18
Official
Good day Michelle,
Please note that we are looking into the matter.
We will advise as soon as we get feedback from our maintenance department.
One of our agents will contact you.
Kind Regards
Please note that we are looking into the matter.
We will advise as soon as we get feedback from our maintenance department.
One of our agents will contact you.
Kind Regards
MT
Michelle T's updateReviewer Update
22 May 2022, 16:34You need to explain to your customers why it’s always Metro Fibre’s infrastructure that is damaged and never any other fibre providers? My link was working this morning and worked yesterday. As soon as the sun came out our links in our road dropped. The flooding is a lame excuse.
MT
Michelle T's update22 May 2022, 16:34
Reviewer Update
You need to explain to your customers why it’s always Metro Fibre’s infrastructure that is damaged and never any other fibre providers? My link was working this morning and worked yesterday. As soon as the sun came out our links in our road dropped. The flooding is a lame excuse.
MetroFibre Networx's replyOfficial
22 May 2022, 16:51Dear Michelle,
We have requested feedback from the maintenance team.
We will revert back with an update of the root cause.
Kind regards
MetroFibre
We have requested feedback from the maintenance team.
We will revert back with an update of the root cause.
Kind regards
MetroFibre
MetroFibre Networx's reply22 May 2022, 16:51
Official
Dear Michelle,
We have requested feedback from the maintenance team.
We will revert back with an update of the root cause.
Kind regards
MetroFibre
We have requested feedback from the maintenance team.
We will revert back with an update of the root cause.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
22 May 2022, 18:24Dear Michelle,
We have confirmed through our maintenance department, that the breaks in our infrastructure are along the main roads that either collapsed or were damaged by the floods.
Our infrastructure was essentially damaged due to the floods and the location of the trenching.
We still do not have an ETR on when the repairs will be completed, we will update you as we receive feedback from the teams on site.
Kind regards
MetroFibre
We have confirmed through our maintenance department, that the breaks in our infrastructure are along the main roads that either collapsed or were damaged by the floods.
Our infrastructure was essentially damaged due to the floods and the location of the trenching.
We still do not have an ETR on when the repairs will be completed, we will update you as we receive feedback from the teams on site.
Kind regards
MetroFibre
MetroFibre Networx's reply22 May 2022, 18:24
Official
Dear Michelle,
We have confirmed through our maintenance department, that the breaks in our infrastructure are along the main roads that either collapsed or were damaged by the floods.
Our infrastructure was essentially damaged due to the floods and the location of the trenching.
We still do not have an ETR on when the repairs will be completed, we will update you as we receive feedback from the teams on site.
Kind regards
MetroFibre
We have confirmed through our maintenance department, that the breaks in our infrastructure are along the main roads that either collapsed or were damaged by the floods.
Our infrastructure was essentially damaged due to the floods and the location of the trenching.
We still do not have an ETR on when the repairs will be completed, we will update you as we receive feedback from the teams on site.
Kind regards
MetroFibre
MT
Michelle T's updateReviewer Update
22 May 2022, 18:59You will be receiving my cancellation this week. Neighbors on OpenServe have not had one problem at all during last months flooding and the current flooding. Your infrastructure is obviously lacking. My ICASA complaint against both Metro and VOX will still go ahead. I have kept service logs for the last 2 months and it’s not looking good for Metro. My complaints of intermittent or no service date back to March 2021 on my emails to VOX. This is all attached to my complaint to ICASA.
MT
Michelle T's update22 May 2022, 18:59
Reviewer Update
You will be receiving my cancellation this week. Neighbors on OpenServe have not had one problem at all during last months flooding and the current flooding. Your infrastructure is obviously lacking. My ICASA complaint against both Metro and VOX will still go ahead. I have kept service logs for the last 2 months and it’s not looking good for Metro. My complaints of intermittent or no service date back to March 2021 on my emails to VOX. This is all attached to my complaint to ICASA.
MetroFibre Networx's replyOfficial
22 May 2022, 19:18Dear Michelle,
We understand your frustrations, please note that the matter is being treated with the utmost urgency.
We will revert back once further feedback has been received from our maintenance department.
Kind regards
MetroFibre
We understand your frustrations, please note that the matter is being treated with the utmost urgency.
We will revert back once further feedback has been received from our maintenance department.
Kind regards
MetroFibre
MetroFibre Networx's reply22 May 2022, 19:18
Official
Dear Michelle,
We understand your frustrations, please note that the matter is being treated with the utmost urgency.
We will revert back once further feedback has been received from our maintenance department.
Kind regards
MetroFibre
We understand your frustrations, please note that the matter is being treated with the utmost urgency.
We will revert back once further feedback has been received from our maintenance department.
Kind regards
MetroFibre
MT
Michelle T's updateReviewer Update
23 May 2022, 13:01No feedback received. No washaways reported in our area by our Councillor so I’d like to know where this washaway is that has damaged only MF infrastructure?
MT
Michelle T's update23 May 2022, 13:01
Reviewer Update
No feedback received. No washaways reported in our area by our Councillor so I’d like to know where this washaway is that has damaged only MF infrastructure?
MetroFibre Networx's replyOfficial
23 May 2022, 13:11Dear Michelle
Please note that we are currently awaiting feedback from the maintenance department.
One of our agents will be in contact to provide you with new developments.
Kind Regards,
MetroFibre
Please note that we are currently awaiting feedback from the maintenance department.
One of our agents will be in contact to provide you with new developments.
Kind Regards,
MetroFibre
MetroFibre Networx's reply23 May 2022, 13:11
Official
Dear Michelle
Please note that we are currently awaiting feedback from the maintenance department.
One of our agents will be in contact to provide you with new developments.
Kind Regards,
MetroFibre
Please note that we are currently awaiting feedback from the maintenance department.
One of our agents will be in contact to provide you with new developments.
Kind Regards,
MetroFibre
MT
Michelle T's updateReviewer Update
23 May 2022, 13:2318 hours later and still no feedback from your maintenance department? That just adds to the ridiculous communication within MF or lack thereof!!
MT
Michelle T's update23 May 2022, 13:23
Reviewer Update
18 hours later and still no feedback from your maintenance department? That just adds to the ridiculous communication within MF or lack thereof!!
MetroFibre Networx's replyOfficial
23 May 2022, 13:50Dear Michelle
An agent will be contacting you shortly.
Kind Regards,
MetroFibre
An agent will be contacting you shortly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply23 May 2022, 13:50
Official
Dear Michelle
An agent will be contacting you shortly.
Kind Regards,
MetroFibre
An agent will be contacting you shortly.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
23 May 2022, 13:55Dear Michelle
Kindly provide us with a convenient time to contact you as we have not been able to reach you.
Kind Regards,
MetroFibre
Kindly provide us with a convenient time to contact you as we have not been able to reach you.
Kind Regards,
MetroFibre
MetroFibre Networx's reply23 May 2022, 13:55
Official
Dear Michelle
Kindly provide us with a convenient time to contact you as we have not been able to reach you.
Kind Regards,
MetroFibre
Kindly provide us with a convenient time to contact you as we have not been able to reach you.
Kind Regards,
MetroFibre
MT
Michelle T's updateReviewer Update
23 May 2022, 15:25I have cancelled FTTH with MetroFibre and have requested that my ISP move me to OpenServe.
I will however not let you get away with 18 months worth of my money for little to no service. My complaint to ICASA will go ahead once I’m connected to OpenServe and have a stable WiFi connection. The 10 other MetroFibre customers in my road will shortly follow suite and will latch on to my ICASA complaint. Too many people let big companies like you get away with these types of issues but I will most definitely not.
I will however not let you get away with 18 months worth of my money for little to no service. My complaint to ICASA will go ahead once I’m connected to OpenServe and have a stable WiFi connection. The 10 other MetroFibre customers in my road will shortly follow suite and will latch on to my ICASA complaint. Too many people let big companies like you get away with these types of issues but I will most definitely not.
MT
Michelle T's update23 May 2022, 15:25
Reviewer Update
I have cancelled FTTH with MetroFibre and have requested that my ISP move me to OpenServe.
I will however not let you get away with 18 months worth of my money for little to no service. My complaint to ICASA will go ahead once I’m connected to OpenServe and have a stable WiFi connection. The 10 other MetroFibre customers in my road will shortly follow suite and will latch on to my ICASA complaint. Too many people let big companies like you get away with these types of issues but I will most definitely not.
I will however not let you get away with 18 months worth of my money for little to no service. My complaint to ICASA will go ahead once I’m connected to OpenServe and have a stable WiFi connection. The 10 other MetroFibre customers in my road will shortly follow suite and will latch on to my ICASA complaint. Too many people let big companies like you get away with these types of issues but I will most definitely not.
MetroFibre Networx's replyOfficial
23 May 2022, 16:16Dear Michelle
Please note that the issue has been escalated internally and is being attended to by the maintenance department.
we will provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
Please note that the issue has been escalated internally and is being attended to by the maintenance department.
we will provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
MetroFibre Networx's reply23 May 2022, 16:16
Official
Dear Michelle
Please note that the issue has been escalated internally and is being attended to by the maintenance department.
we will provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
Please note that the issue has been escalated internally and is being attended to by the maintenance department.
we will provide you with feedback as soon as we have more information.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
23 May 2022, 21:08Good evening,
We have followed up with our Maintenance team.
We have received confirmation that the outage is also dependant on the floods in the area.
Once we have further updates we will inform you.
Kind Regards
MetroFibre
We have followed up with our Maintenance team.
We have received confirmation that the outage is also dependant on the floods in the area.
Once we have further updates we will inform you.
Kind Regards
MetroFibre
MetroFibre Networx's reply23 May 2022, 21:08
Official
Good evening,
We have followed up with our Maintenance team.
We have received confirmation that the outage is also dependant on the floods in the area.
Once we have further updates we will inform you.
Kind Regards
MetroFibre
We have followed up with our Maintenance team.
We have received confirmation that the outage is also dependant on the floods in the area.
Once we have further updates we will inform you.
Kind Regards
MetroFibre
MT
Michelle T's updateReviewer Update
24 May 2022, 13:29Day 3 and still no feedback!! Unfortunately even after cancelling I am still stuck with your pathetic service until OpenServe install my line. ICASA….
MT
Michelle T's update24 May 2022, 13:29
Reviewer Update
Day 3 and still no feedback!! Unfortunately even after cancelling I am still stuck with your pathetic service until OpenServe install my line. ICASA….
MetroFibre Networx's replyOfficial
24 May 2022, 14:09Dear Michelle
Please be aware that we are collaborating with Link Africa to resolve the issue.
We are currently dealing with several issues as a result of the flooding in KZN.
We will do our best to get the link resolved as soon as possible.
An agent will advise as soon as there we receive updates from the technicians on the route.
Kind Regards,
MetroFibre
Please be aware that we are collaborating with Link Africa to resolve the issue.
We are currently dealing with several issues as a result of the flooding in KZN.
We will do our best to get the link resolved as soon as possible.
An agent will advise as soon as there we receive updates from the technicians on the route.
Kind Regards,
MetroFibre
MetroFibre Networx's reply24 May 2022, 14:09
Official
Dear Michelle
Please be aware that we are collaborating with Link Africa to resolve the issue.
We are currently dealing with several issues as a result of the flooding in KZN.
We will do our best to get the link resolved as soon as possible.
An agent will advise as soon as there we receive updates from the technicians on the route.
Kind Regards,
MetroFibre
Please be aware that we are collaborating with Link Africa to resolve the issue.
We are currently dealing with several issues as a result of the flooding in KZN.
We will do our best to get the link resolved as soon as possible.
An agent will advise as soon as there we receive updates from the technicians on the route.
Kind Regards,
MetroFibre