NZ
Nkosinathi Z
1 reviews | Active since Sept 2015
19 Jul 2023, 13:22
16 Calls, 100 mins = NO RESOLUTION
16 Calls, 100 mins later a simple issue of correcting an invoice and getting my client login details still hasn't been resolved.
DO NOT SIGN UP WITH METRO FIBRE DIRECTLY. THEY DON'T HAVE A SUPPORT TEAM, SALES IS RUDE AND FINANCE DEPARTMENT WILL PROISE YOU THE WORLD BUT SOLVE YOUR PROBLEM.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
19 Jul 2023, 14:30Dear Emmanuel
Your review was well received, and we apologize for the poor service you have received.
We appreciate your feedback and can assure you that your concerns are being taken seriously.
I am escalating your billing request to our financial team for urgent assistance.
I've also sought your client portal login information from the appropriate stakeholder and will be in touch via email with further updates.
Thank you for your patience herein.
Kind Regards
Marilize
Your review was well received, and we apologize for the poor service you have received.
We appreciate your feedback and can assure you that your concerns are being taken seriously.
I am escalating your billing request to our financial team for urgent assistance.
I've also sought your client portal login information from the appropriate stakeholder and will be in touch via email with further updates.
Thank you for your patience herein.
Kind Regards
Marilize
MetroFibre Networx's reply19 Jul 2023, 14:30
Official
Dear Emmanuel
Your review was well received, and we apologize for the poor service you have received.
We appreciate your feedback and can assure you that your concerns are being taken seriously.
I am escalating your billing request to our financial team for urgent assistance.
I've also sought your client portal login information from the appropriate stakeholder and will be in touch via email with further updates.
Thank you for your patience herein.
Kind Regards
Marilize
Your review was well received, and we apologize for the poor service you have received.
We appreciate your feedback and can assure you that your concerns are being taken seriously.
I am escalating your billing request to our financial team for urgent assistance.
I've also sought your client portal login information from the appropriate stakeholder and will be in touch via email with further updates.
Thank you for your patience herein.
Kind Regards
Marilize