1 reviews | Active since Jul 2019
12 days, no internet, no assistance
I've had no internet for 12 days now.
2 Fridays ago, a team came out and said they'd log the issue, but we wouldn't receive any assistance as it was the weekend.
Last week I left a complaint here and then all of a sudden my ticket was logged, only for another tech to come out and say the EXACT same thing the guys from the previous Friday said.
I received 1 phone call stating that I'd receive regular updates and that they're trying to solve the issue before the end of the week.
I've received no feedback since then. No responses to my emails. Only a "we'll contact our maintenance department for feedback " and "a technician will contact you".
Still waiting.
Bare in mind that my sister has lost 2 weeks of income as she's been unable to teach without a stable internet connection.
Your Hello Peter review has been well received and is being investigated as a matter of priority.
Please accept our apologies for the frustration caused.
Kindly note that we have raised the matter with our maintenance team to assist with an urgent resolution.
Please be advised that the complaints department will be in contact to provide feedback as soon as possible.
Pardon the inconvenience caused.
We thank you for your patience.
Kind regards,
Nthabi
Your Hello Peter review has been well received and is being investigated as a matter of priority.
Please accept our apologies for the frustration caused.
Kindly note that we have raised the matter with our maintenance team to assist with an urgent resolution.
Please be advised that the complaints department will be in contact to provide feedback as soon as possible.
Pardon the inconvenience caused.
We thank you for your patience.
Kind regards,
Nthabi
I was told someone would be in contact with me this morning over the whatsapp line and that hasn't happened.
Your team knows what the issue is, it's pointless me telling a third technician what's been happening, only for them to tell me it's an area outage and that they'll work on it but can't give a turnaround time.
We're going around in circles here.
It's been 12 days already, y'all need to sort this out.
I'm dissatisfied with your response.
I was told someone would be in contact with me this morning over the whatsapp line and that hasn't happened.
Your team knows what the issue is, it's pointless me telling a third technician what's been happening, only for them to tell me it's an area outage and that they'll work on it but can't give a turnaround time.
We're going around in circles here.
It's been 12 days already, y'all need to sort this out.
I'm dissatisfied with your response.