CL
Charles L
1 reviews | Active since Feb 2013
19 Oct 2022, 12:02
100% useless service and just excuses.
Absolutely 100% worthless company to simply cut previouse tenant line just so that i can have internet. Struggling now 3 weeks no results. Worthless and unhelpful.... I will jave better luck with LTE than having to stick around waiting for metrofibre to sort out my things.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Oct 2022, 12:12Good day Charles,
We trust you are well.
We value the ratings that you give us.
Kindly informed that your matter is being investigated and one of our agents will be in contact with you to assist with the matter.
Kind Regards
Metrofibre
We trust you are well.
We value the ratings that you give us.
Kindly informed that your matter is being investigated and one of our agents will be in contact with you to assist with the matter.
Kind Regards
Metrofibre
MetroFibre Networx's reply19 Oct 2022, 12:12
Official
Good day Charles,
We trust you are well.
We value the ratings that you give us.
Kindly informed that your matter is being investigated and one of our agents will be in contact with you to assist with the matter.
Kind Regards
Metrofibre
We trust you are well.
We value the ratings that you give us.
Kindly informed that your matter is being investigated and one of our agents will be in contact with you to assist with the matter.
Kind Regards
Metrofibre
CL
Charles L's updateReviewer Update
19 Oct 2022, 13:55Yeah right get a call promise this will be sorted yet you are worthy of empty promises. Really bad customer service. I mean in brits i had no fibre line. It took the ISP 1 week just to kwikly install new lines and have me up and running. It takes you 3 weeks and what do i get absolutely nothing just a pain in my behind. You guys really need to work at customer satisfaction and service.
CL
Charles L's update19 Oct 2022, 13:55
Reviewer Update
Yeah right get a call promise this will be sorted yet you are worthy of empty promises. Really bad customer service. I mean in brits i had no fibre line. It took the ISP 1 week just to kwikly install new lines and have me up and running. It takes you 3 weeks and what do i get absolutely nothing just a pain in my behind. You guys really need to work at customer satisfaction and service.
MetroFibre Networx's replyOfficial
19 Oct 2022, 16:04Good day Charles,
Thank you for your message.
Kindly note that your complaint was well noted, as a result we have escalated your complaint to our maintenance department and a technician will be in contact with you.
Kind Regards
MetroFibre
Thank you for your message.
Kindly note that your complaint was well noted, as a result we have escalated your complaint to our maintenance department and a technician will be in contact with you.
Kind Regards
MetroFibre
MetroFibre Networx's reply19 Oct 2022, 16:04
Official
Good day Charles,
Thank you for your message.
Kindly note that your complaint was well noted, as a result we have escalated your complaint to our maintenance department and a technician will be in contact with you.
Kind Regards
MetroFibre
Thank you for your message.
Kindly note that your complaint was well noted, as a result we have escalated your complaint to our maintenance department and a technician will be in contact with you.
Kind Regards
MetroFibre