MB
Marieta B
1 reviews | Active since Aug 2016
16 Aug 2024, 16:24
10 Stars for Bronwyn
I have been strugling with Metrofibre for years about my linespeed. Today my 250mb line only tested 0.49mb. I phoned several times and then use the whatsapp support as recommended by them. The whatsapp support came with all kind of stories about my computer (that is not possible) isn't the right size, etc. When I phoned them to tell them that I want to cancel my fibre I (by accident) got to Bronwyn. Within a few minutes she got everything working again. My linespeed is even better than ever before. She had the proper training to be able to help me. 10 Stars for Bronwyn.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
16 Aug 2024, 16:45Dear Marieta
Thank you for taking the time to rate our service.
Your feedback goes a long way in helping us achieve the level of excellence we strive for at MetroFibre. We truly appreciate the opportunity to assist you, and we sincerely apologize for any trouble you’ve experienced along the way.
We are delighted to hear that you are satisfied with the service you received from Bronwyn. Please rest assured that we will continue to do our best to meet and exceed your expectations.
Thank you once again for your trust in us.
Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for taking the time to rate our service.
Your feedback goes a long way in helping us achieve the level of excellence we strive for at MetroFibre. We truly appreciate the opportunity to assist you, and we sincerely apologize for any trouble you’ve experienced along the way.
We are delighted to hear that you are satisfied with the service you received from Bronwyn. Please rest assured that we will continue to do our best to meet and exceed your expectations.
Thank you once again for your trust in us.
Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Aug 2024, 16:45
Official
Dear Marieta
Thank you for taking the time to rate our service.
Your feedback goes a long way in helping us achieve the level of excellence we strive for at MetroFibre. We truly appreciate the opportunity to assist you, and we sincerely apologize for any trouble you’ve experienced along the way.
We are delighted to hear that you are satisfied with the service you received from Bronwyn. Please rest assured that we will continue to do our best to meet and exceed your expectations.
Thank you once again for your trust in us.
Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for taking the time to rate our service.
Your feedback goes a long way in helping us achieve the level of excellence we strive for at MetroFibre. We truly appreciate the opportunity to assist you, and we sincerely apologize for any trouble you’ve experienced along the way.
We are delighted to hear that you are satisfied with the service you received from Bronwyn. Please rest assured that we will continue to do our best to meet and exceed your expectations.
Thank you once again for your trust in us.
Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations