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Aubrey D
1 reviews | Active since Feb 2024
25 Mar 2025, 09:17
1 Star
Worst service. I just don't understand how it can be difficult to call the service provider that you have agreement with to use your fibre lines. As a customer I am suffering and all they say it's not their problem, it's Pluxnet. They advice I should be the call pluxnet only for Pluxnet to say problem is not in their end. The lights on the Box are not normal but they insist it's not on their end still. Why not send a technician to see what the problem is. As a customer, after installation no one cares any more. I wouldn't recommend either metro fibre or pluxnet. Very poor service.
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MetroFibre Networx's replyOfficial
25 Mar 2025, 09:45Dear Aubrey,
Thank you for bringing your concerns to our attention. We understand the frustration caused by ongoing connectivity issues, and we want to assure you that we are actively working on getting this resolved.
We can confirm that your existing fault ticket 656803 remains open and in progress with our WiFi & LAN team. Additionally, we have escalated your concerns to the relevant management team to ensure your service is restored as soon as possible.
To further assist, we will engage our Key Accounts team to liaise directly with your Internet Service Provider (Pluxnet) if necessary, ensuring that your concerns are addressed efficiently and to your satisfaction.
We appreciate your patience and will provide updates as soon as we receive further feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the frustration caused by ongoing connectivity issues, and we want to assure you that we are actively working on getting this resolved.
We can confirm that your existing fault ticket 656803 remains open and in progress with our WiFi & LAN team. Additionally, we have escalated your concerns to the relevant management team to ensure your service is restored as soon as possible.
To further assist, we will engage our Key Accounts team to liaise directly with your Internet Service Provider (Pluxnet) if necessary, ensuring that your concerns are addressed efficiently and to your satisfaction.
We appreciate your patience and will provide updates as soon as we receive further feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Mar 2025, 09:45
Official
Dear Aubrey,
Thank you for bringing your concerns to our attention. We understand the frustration caused by ongoing connectivity issues, and we want to assure you that we are actively working on getting this resolved.
We can confirm that your existing fault ticket 656803 remains open and in progress with our WiFi & LAN team. Additionally, we have escalated your concerns to the relevant management team to ensure your service is restored as soon as possible.
To further assist, we will engage our Key Accounts team to liaise directly with your Internet Service Provider (Pluxnet) if necessary, ensuring that your concerns are addressed efficiently and to your satisfaction.
We appreciate your patience and will provide updates as soon as we receive further feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the frustration caused by ongoing connectivity issues, and we want to assure you that we are actively working on getting this resolved.
We can confirm that your existing fault ticket 656803 remains open and in progress with our WiFi & LAN team. Additionally, we have escalated your concerns to the relevant management team to ensure your service is restored as soon as possible.
To further assist, we will engage our Key Accounts team to liaise directly with your Internet Service Provider (Pluxnet) if necessary, ensuring that your concerns are addressed efficiently and to your satisfaction.
We appreciate your patience and will provide updates as soon as we receive further feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations