MD
Mohammad D
1 reviews | Active since Feb 2010
06 Dec 2022, 10:01
0 Aftersales Support
I logged a ticket on the 28th of September that I cannot see my product in the https://clientportal.metrofibre.co.za/account/login. After telling them numerous times that I can login, but cannot see any products, I gave up trying to get my issue across. I also logged an issue that my line was very slow, and they just went silent. No aftersales support from them I would steer clear of using them as an ISP.
Helpful (0)
Replies (15)0
Replies (15)
MetroFibre Networx's replyOfficial
06 Dec 2022, 10:14Good day Mohammed,
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
MetroFibre Networx's reply06 Dec 2022, 10:14
Official
Good day Mohammed,
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly be informed that we are still investigating the matter and we will be in contact with you shortly to assist you.
Kind Regards
Metrofibre
MD
Mohammad D's updateReviewer Update
06 Dec 2022, 10:17I mean no disrespect, but that's all I've heard from the twitter support team or email support team or anyone at metrofibre:
Last comms on the the ticket where I can't see my line or statements in the portal
Last comms where my line speed was pathetic, was last week Wed with nothing after:
Last comms on the the ticket where I can't see my line or statements in the portal
- Sales Support <***>
- Mon, 24 Oct, 15:26
- to me
- Good day,
- We trust you are well.
- Kindly note that we are following with the system support team to assist and we will revert back once we receive feedback.
- Please do not hesitate to contact us should you have any queries.
Last comms where my line speed was pathetic, was last week Wed with nothing after:
- Please note that your support ticket has been escalated to your operations escalation team.
- We do apologize for the delay.
- Thank you.^SE
MD
Mohammad D's update06 Dec 2022, 10:17
Reviewer Update
I mean no disrespect, but that's all I've heard from the twitter support team or email support team or anyone at metrofibre:
Last comms on the the ticket where I can't see my line or statements in the portal
Last comms where my line speed was pathetic, was last week Wed with nothing after:
Last comms on the the ticket where I can't see my line or statements in the portal
- Sales Support <***>
- Mon, 24 Oct, 15:26
- to me
- Good day,
- We trust you are well.
- Kindly note that we are following with the system support team to assist and we will revert back once we receive feedback.
- Please do not hesitate to contact us should you have any queries.
Last comms where my line speed was pathetic, was last week Wed with nothing after:
- Please note that your support ticket has been escalated to your operations escalation team.
- We do apologize for the delay.
- Thank you.^SE
MetroFibre Networx's replyOfficial
06 Dec 2022, 10:28Dear Mohammed
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
MetroFibre Networx's reply06 Dec 2022, 10:28
Official
Dear Mohammed
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
Thank you for bringing the above to our attention, we are investigating further.
Kind Regards
Metrofibre
MD
Mohammad D's updateReviewer Update
07 Dec 2022, 11:13That's exactly what I've been told multiple times, but I just get ghosted.
May I have some feedback please?
It can't be that difficult to add the product I pay for every month to the online portal you'll have told me to use.
May I have some feedback please?
It can't be that difficult to add the product I pay for every month to the online portal you'll have told me to use.
MD
Mohammad D's update07 Dec 2022, 11:13
Reviewer Update
That's exactly what I've been told multiple times, but I just get ghosted.
May I have some feedback please?
It can't be that difficult to add the product I pay for every month to the online portal you'll have told me to use.
May I have some feedback please?
It can't be that difficult to add the product I pay for every month to the online portal you'll have told me to use.
MetroFibre Networx's replyOfficial
07 Dec 2022, 14:39Good afternoon, Mohammad,
Please note we will look into this matter and give you a call as soon as possible.
Kind Regards
Clarisa
MetroFibre Networx
Please note we will look into this matter and give you a call as soon as possible.
Kind Regards
Clarisa
MetroFibre Networx
MetroFibre Networx's reply07 Dec 2022, 14:39
Official
Good afternoon, Mohammad,
Please note we will look into this matter and give you a call as soon as possible.
Kind Regards
Clarisa
MetroFibre Networx
Please note we will look into this matter and give you a call as soon as possible.
Kind Regards
Clarisa
MetroFibre Networx
MD
Mohammad D's updateReviewer Update
12 Dec 2022, 10:12Did not receive feedback on friday as promised.
MD
Mohammad D's update12 Dec 2022, 10:12
Reviewer Update
Did not receive feedback on friday as promised.
MD
Mohammad D's updateReviewer Update
13 Dec 2022, 12:00Still no feedback. This is my experience via email support, twitter, instagram .... everywhere.
MD
Mohammad D's update13 Dec 2022, 12:00
Reviewer Update
Still no feedback. This is my experience via email support, twitter, instagram .... everywhere.
MD
Mohammad D's updateReviewer Update
14 Dec 2022, 09:37Still nothing
MD
Mohammad D's update14 Dec 2022, 09:37
Reviewer Update
Still nothing
MD
Mohammad D's updateReviewer Update
09 Jan 2023, 12:15It's a new year and this still isn't resolved.
MD
Mohammad D's update09 Jan 2023, 12:15
Reviewer Update
It's a new year and this still isn't resolved.
MetroFibre Networx's replyOfficial
16 Jan 2023, 10:09Dear Mohammad
I send my sincere apologies for the delay in getting back to you.
Our IT department has confirmed that they can access your client portal.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies for the delay in getting back to you.
Our IT department has confirmed that they can access your client portal.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply16 Jan 2023, 10:09
Official
Dear Mohammad
I send my sincere apologies for the delay in getting back to you.
Our IT department has confirmed that they can access your client portal.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies for the delay in getting back to you.
Our IT department has confirmed that they can access your client portal.
Kind Regards
MetroFibre
Shannen
MD
Mohammad D's updateReviewer Update
16 Jan 2023, 10:14And this right here is the level of service I've been getting from the start.
Did you read my post at all? Did you try and understand the problem at all?
Here is a copy and paste of my original post:
" After telling them numerous times that I can login, but cannot see any products, I gave up trying to get my issue across. "
Congratulations on keeping up with Metrofibre's culture about not giving a damn to understand the problem.
Anyone else reading this please expect this level of dis-service from anything MFN related.
Did you read my post at all? Did you try and understand the problem at all?
Here is a copy and paste of my original post:
" After telling them numerous times that I can login, but cannot see any products, I gave up trying to get my issue across. "
Congratulations on keeping up with Metrofibre's culture about not giving a damn to understand the problem.
Anyone else reading this please expect this level of dis-service from anything MFN related.
MD
Mohammad D's update16 Jan 2023, 10:14
Reviewer Update
And this right here is the level of service I've been getting from the start.
Did you read my post at all? Did you try and understand the problem at all?
Here is a copy and paste of my original post:
" After telling them numerous times that I can login, but cannot see any products, I gave up trying to get my issue across. "
Congratulations on keeping up with Metrofibre's culture about not giving a damn to understand the problem.
Anyone else reading this please expect this level of dis-service from anything MFN related.
Did you read my post at all? Did you try and understand the problem at all?
Here is a copy and paste of my original post:
" After telling them numerous times that I can login, but cannot see any products, I gave up trying to get my issue across. "
Congratulations on keeping up with Metrofibre's culture about not giving a damn to understand the problem.
Anyone else reading this please expect this level of dis-service from anything MFN related.
MetroFibre Networx's replyOfficial
21 Jan 2023, 06:59Good morning Mohammed,
I would like make use of this opportunity to profusely apologize for the frustration caused in this matter.
Please note that we have logged a ticket with our IT team for this matter so it can be investigated further,
Kindest Regards
Clarisa
Metrofibre
I would like make use of this opportunity to profusely apologize for the frustration caused in this matter.
Please note that we have logged a ticket with our IT team for this matter so it can be investigated further,
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's reply21 Jan 2023, 06:59
Official
Good morning Mohammed,
I would like make use of this opportunity to profusely apologize for the frustration caused in this matter.
Please note that we have logged a ticket with our IT team for this matter so it can be investigated further,
Kindest Regards
Clarisa
Metrofibre
I would like make use of this opportunity to profusely apologize for the frustration caused in this matter.
Please note that we have logged a ticket with our IT team for this matter so it can be investigated further,
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's replyOfficial
07 Feb 2023, 09:25Good day, Mohammad,
Thank you for confirming resolution to your query.
Thank you for allowing me to assist you.
Have a wonderful day.
Kindest Regards
Ivana
MetroFibre
Thank you for confirming resolution to your query.
Thank you for allowing me to assist you.
Have a wonderful day.
Kindest Regards
Ivana
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 09:25
Official
Good day, Mohammad,
Thank you for confirming resolution to your query.
Thank you for allowing me to assist you.
Have a wonderful day.
Kindest Regards
Ivana
MetroFibre
Thank you for confirming resolution to your query.
Thank you for allowing me to assist you.
Have a wonderful day.
Kindest Regards
Ivana
MetroFibre
MD
Mohammad D's updateReviewer Update
07 Feb 2023, 09:31Thank you Ivana for taking the time to call me and keeping me in the loop and understand the issue.
I can confirm all the issues are sorted.
I can confirm all the issues are sorted.
MD
Mohammad D's update07 Feb 2023, 09:31
Reviewer Update
Thank you Ivana for taking the time to call me and keeping me in the loop and understand the issue.
I can confirm all the issues are sorted.
I can confirm all the issues are sorted.
MetroFibre Networx's replyOfficial
07 Feb 2023, 10:52Hi Mohammad,
You are most welcome. I am happy that your issues are resolved.
Thank you once again for the confirmation.
Kind Regards
Ivana
MetroFibre
You are most welcome. I am happy that your issues are resolved.
Thank you once again for the confirmation.
Kind Regards
Ivana
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 10:52
Official
Hi Mohammad,
You are most welcome. I am happy that your issues are resolved.
Thank you once again for the confirmation.
Kind Regards
Ivana
MetroFibre
You are most welcome. I am happy that your issues are resolved.
Thank you once again for the confirmation.
Kind Regards
Ivana
MetroFibre