AJ
Adriaan J

1 reviews | Active since Dec 2020

07 Dec 2020, 09:38

Worst service center.

A direct extract from their website Their promise...

"SPEEDPAY THE FAST, COST EFFECTIVE WAY TO PAY. SpeedPay is a quick, fast and safe way to buy tokens on-line for Metro Prepaid and Citiq Prepaid meters. You simply make an EFT (electronic funds transfer) to SpeedPay’s account with your bank. This usually clears instantly, meaning that we can issue your tokens or top-up your fee account in just a few minutes. No more waiting! And whats more, its a free service!"

The biggest nonsense in the world.

From the fist payment in September 2019 I had to call every single time without fault for my token even after waiting more than 3 hours at times.

Then after I have confronted them about the service their excuse is " they get to many deposits per day and that they cannot deliver as per promise.

Useless business , useless service !!!!

0
Replies (1)
Metro Prepaid
Metro Prepaid's reply07 Dec 2020, 12:14
Official
Dear Adriaan 

Please accept our sincere apologies on this issue .
Speedpay has a waiting period of not more than 20 minutes, you should not wait an hour .You are welcome to use the MetroPay system that we have emailed to you .You can also make use of our whatsapp .

The Metro Prepaid Team