Based on recent customer reviews, Metro Prepaid receives sharply divided feedback. Customers consistently praise individual staff members for patience, kindness, and step by step assistance, particularly through WhatsApp and call centre channels. However, a recurring theme is frustration with recent payment system changes, unexpected service fees, scripted WhatsApp responses, and difficulty receiving working water tokens. Property owners managing multiple meters mention billing errors, refund disputes, and warranty concerns. While some clients describe truly excellent customer service, others report feeling unheard and are considering moving their meters to competing providers.
NPS Score
100
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About Metro Prepaid
How is Metro Prepaid rated on Hellopeter?
Hellopeter has tracked Metro Prepaid across 425 reviews. Metro Prepaid hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Metro Prepaid? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2015
Bad customer service
This is directed to the customer service chat, WhatsApp team. While I'm sure they great at small queries like the same things I can see when I log into our home account but beyond that. They cannot. They are not capable. A complex query stumped them and I got bot responses, non sensical responses I was told and I quote "I've never heard of LekkaPay in my life" LekkaPay is literally their payment service provider all over their payments page! I bought electricity the money was taken even went of pending on my bank account...I got no electricity and they refused to help. Up to now I am R1000 short. They refuse to help...I need to now take it up with my bank as if it was my issue. I'm not sure where the 5 star reviews come from, maybe simple issues or bots. I've never Karen'd in my life but they made me go full Karen. This was the worse and I mean I've dealt with Dstv customer service makro and they are putrid but at least they lie and lead me on so I have some hope. These people just flat out give me bit responses, repeat the same thing over and over and say sorry we can't help
1 reviews | Active since Feb 2015
Bad customer service
This is directed to the customer service chat, WhatsApp team. While I'm sure they great at small queries like the same things I can see when I log into our home account but beyond that. They cannot. They are not capable. A complex query stumped them and I got bot responses, non sensical responses I was told and I quote "I've never heard of LekkaPay in my life" LekkaPay is literally their payment service provider all over their payments page! I bought electricity the money was taken even went of pending on my bank account...I got no electricity and they refused to help. Up to now I am R1000 short. They refuse to help...I need to now take it up with my bank as if it was my issue. I'm not sure where the 5 star reviews come from, maybe simple issues or bots. I've never Karen'd in my life but they made me go full Karen. This was the worse and I mean I've dealt with Dstv customer service makro and they are putrid but at least they lie and lead me on so I have some hope. These people just flat out give me bit responses, repeat the same thing over and over and say sorry we can't help
1 reviews | Active since Apr 2025
Registration
I had the best experience with one our the representative working for metro prepaid. He ensured that I get the issue I had sorted and was very patient and understanding.Big ups to you ....please give this guy a raise...He name is Jade
1 reviews | Active since Apr 2025
Registration
I had the best experience with one our the representative working for metro prepaid. He ensured that I get the issue I had sorted and was very patient and understanding.Big ups to you ....please give this guy a raise...He name is Jade
1 reviews | Active since Mar 2024
metro Prepaid cannot do their jobs
What terrible service from Metro Prepaid - they send me a statement and tell me the amount that will be paid back to me and then they pay me the wrong amount. When I tell them they send me another statement with the amount on that was paid back to me. When I ask - they say my rates must have changed - surely that is their problem not mine. Go to Citiq - they way better.
1 reviews | Active since Mar 2024
metro Prepaid cannot do their jobs
What terrible service from Metro Prepaid - they send me a statement and tell me the amount that will be paid back to me and then they pay me the wrong amount. When I tell them they send me another statement with the amount on that was paid back to me. When I ask - they say my rates must have changed - surely that is their problem not mine. Go to Citiq - they way better.
1 reviews | Active since Mar 2026
A BIG THANK YOU
A BIG thank you to Faseegah at Metro Prepaid for helping me everyday for more than a month with tokens and valuable advice when my meter was old and needed to be replaced. She had such great patience each time I contacted Metro Prepaid and was always kind and very helpful. Claudette was also such a kind and helpful lady. You are truly great assets to Metro Prepaid as it's very rare in these days to find such excellent customer service at a company. Thank you ladies. God bless you
1 reviews | Active since Mar 2026
A BIG THANK YOU
A BIG thank you to Faseegah at Metro Prepaid for helping me everyday for more than a month with tokens and valuable advice when my meter was old and needed to be replaced. She had such great patience each time I contacted Metro Prepaid and was always kind and very helpful. Claudette was also such a kind and helpful lady. You are truly great assets to Metro Prepaid as it's very rare in these days to find such excellent customer service at a company. Thank you ladies. God bless you
1 reviews | Active since Oct 2016
Daylifgt *******
In June 2025 i purchase prepaid water meters. According to Metro these meters carry a 1 year warranty. I had endless problems with the billing and moved over to another service provider. A water meter is leaking. I contacted Metro Prepaid meters , according to them the warranty falls away because they not my service provider. The metro has nothing to do with them billing my meters, The product is faulty which carries a 1 year warranty
1 reviews | Active since Oct 2016
Daylifgt *******
In June 2025 i purchase prepaid water meters. According to Metro these meters carry a 1 year warranty. I had endless problems with the billing and moved over to another service provider. A water meter is leaking. I contacted Metro Prepaid meters , according to them the warranty falls away because they not my service provider. The metro has nothing to do with them billing my meters, The product is faulty which carries a 1 year warranty
1 reviews | Active since Mar 2024
MetroPrepaid should get negative stars
Im not even willing to give a 1 star - should be zero. Everything about Metro Prepaid is difficult and unreasonable and I will be moving all my meters over to Citiq. Metro Have now changed their website and their way of buying. You cannot use your credit card. You cannot monitor your water consumption. You cannot even get the business to understand that they actually need to revert back to the old system. Never had so many problems ever. You are only allowed to have 3 water meters. I was even told because I run 82 properties that I had to have 82 email addresses. Even the sales lady cannot handle the changes - no answers and nothing ever gets fixed.
1 reviews | Active since Mar 2024
MetroPrepaid should get negative stars
Im not even willing to give a 1 star - should be zero. Everything about Metro Prepaid is difficult and unreasonable and I will be moving all my meters over to Citiq. Metro Have now changed their website and their way of buying. You cannot use your credit card. You cannot monitor your water consumption. You cannot even get the business to understand that they actually need to revert back to the old system. Never had so many problems ever. You are only allowed to have 3 water meters. I was even told because I run 82 properties that I had to have 82 email addresses. Even the sales lady cannot handle the changes - no answers and nothing ever gets fixed.
1 reviews | Active since Feb 2014
Happy customer
My first time with Metro Prepaid, staff and the service / support are awesome, thank you.
1 reviews | Active since Feb 2014
Happy customer
My first time with Metro Prepaid, staff and the service / support are awesome, thank you.