Terrible service from Metro Prepaid

Item: Metro Prepaid
Rating: 1
Author: Kamogelo N

I mistakenly bought a water token about a month ago and I called in to have the money refunded to me. I provided all the information that was requested from me, twice! I’ve sent follow-up emails but with no luck. These people don’t want to give me my money back. Purely disappointed in Metro Prepaid!

Helpful (0)

Replies (2)

Metro Prepaid's replyOfficial

03 Sept 2019, 08:17

Dear Mr Kamogolo

Please accept our apologies. Refunds are normally process same day.

Please could you provide me with your meter number, bank name, date of transaction and amount and we will ensure that it is followed up and repaid today.

Regards
The Metro Prepaid Team

Metro Prepaid's reply03 Sept 2019, 08:17

Official

Metro Prepaid's replyOfficial

03 Sept 2019, 11:03

Thank you for the details. I have refunded the R200 directly to your account.
Once again, please accept our apologies.
Regards
The Metro Prepaid Team

Metro Prepaid's reply03 Sept 2019, 11:03

Official

Thank you for the details. I have refunded the R200 directly to your account.
Once again, please accept our apologies.
Regards
The Metro Prepaid Team