CJ
Cindy J
1 reviews | Active since Feb 2015
29 Jun 2019, 11:08
Speedpay
Never try to purchase a prepaid water meter token when dealing with these institutions!!!I followed the instructions on both there web pages to do the transaction,send the sms to 44389 number to claim the token as indicated on the Speedpay site,send urgent emails to both companies,which I may add offers 24h support, and 15 minutes to recieve the token!After 2 hours still have not recieved any feedbac****I guess I will have to get to my local store to purchase another token manually.Please do not offer services to clients if you are unable to keep the promises you make!
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Metro Prepaid's replyOfficial
03 Jul 2019, 12:13Dear Cindy
We are very sorry to hear that your token was not issued speedily. This is not acceptable.
We commit to a maximum 15 min turn-around and achieve this in 99.8% of cases.
Also concerning is that you could not contact our team when the token is not issued, as we operate our Help Desk 24 hours and you should have been provided with an instant response. We pride ourselves on our reliable and friendly service
I would like to follow this up for you to ensure that your token was actually issued and to try and correct the service breakdown for the future.
I have been through our email and phone recording systems and can only locate a single email from you at 08h55 on 29 June, with a subject of "Token" but with no further text. We cannot pick up any SMS messages from you on the 44389 number and no calls to our 087 number. Please confirm the time and details of any further attempts to contact us.
Please could you supply a contact number or email that will be answered?
We also need your meter number so that we can ensure that the token was actually issued to you.
Kind regards
Simon
We are very sorry to hear that your token was not issued speedily. This is not acceptable.
We commit to a maximum 15 min turn-around and achieve this in 99.8% of cases.
Also concerning is that you could not contact our team when the token is not issued, as we operate our Help Desk 24 hours and you should have been provided with an instant response. We pride ourselves on our reliable and friendly service
I would like to follow this up for you to ensure that your token was actually issued and to try and correct the service breakdown for the future.
I have been through our email and phone recording systems and can only locate a single email from you at 08h55 on 29 June, with a subject of "Token" but with no further text. We cannot pick up any SMS messages from you on the 44389 number and no calls to our 087 number. Please confirm the time and details of any further attempts to contact us.
Please could you supply a contact number or email that will be answered?
We also need your meter number so that we can ensure that the token was actually issued to you.
Kind regards
Simon
Best regards,
Metro Prepaid's reply03 Jul 2019, 12:13
Official
Dear Cindy
We are very sorry to hear that your token was not issued speedily. This is not acceptable.
We commit to a maximum 15 min turn-around and achieve this in 99.8% of cases.
Also concerning is that you could not contact our team when the token is not issued, as we operate our Help Desk 24 hours and you should have been provided with an instant response. We pride ourselves on our reliable and friendly service
I would like to follow this up for you to ensure that your token was actually issued and to try and correct the service breakdown for the future.
I have been through our email and phone recording systems and can only locate a single email from you at 08h55 on 29 June, with a subject of "Token" but with no further text. We cannot pick up any SMS messages from you on the 44389 number and no calls to our 087 number. Please confirm the time and details of any further attempts to contact us.
Please could you supply a contact number or email that will be answered?
We also need your meter number so that we can ensure that the token was actually issued to you.
Kind regards
Simon
We are very sorry to hear that your token was not issued speedily. This is not acceptable.
We commit to a maximum 15 min turn-around and achieve this in 99.8% of cases.
Also concerning is that you could not contact our team when the token is not issued, as we operate our Help Desk 24 hours and you should have been provided with an instant response. We pride ourselves on our reliable and friendly service
I would like to follow this up for you to ensure that your token was actually issued and to try and correct the service breakdown for the future.
I have been through our email and phone recording systems and can only locate a single email from you at 08h55 on 29 June, with a subject of "Token" but with no further text. We cannot pick up any SMS messages from you on the 44389 number and no calls to our 087 number. Please confirm the time and details of any further attempts to contact us.
Please could you supply a contact number or email that will be answered?
We also need your meter number so that we can ensure that the token was actually issued to you.
Kind regards
Simon
Best regards,