LA
Lester A
1 reviews | Active since Jun 2022
11 Jun 2022, 16:43
Ridiculous service levels
I have been without water for 6 days now. I've received differing responses each day. A call was logged, which they say would be addressed within 24-48 hours - it has been long pass this. On the day I was expecting a technician, they had my address completely wrong, which was in Cape Town instead of Johannesburg. I have never experienced this level of service before.
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Metro Prepaid's replyOfficial
11 Jun 2022, 16:50Good day Lester
Please could you send us more details so that we can investigate this for you. It sounds like thee is an address fault which is easily rectified.
Regards from the Metro Prepaid Tram.
Please note that we have a 24 hour open 365 days per year with more than 10 ways to contact us; have you tried these numerous convenient channels before resorting to HP?
Thanks
The Metro Prepaid Team
Please could you send us more details so that we can investigate this for you. It sounds like thee is an address fault which is easily rectified.
Regards from the Metro Prepaid Tram.
Please note that we have a 24 hour open 365 days per year with more than 10 ways to contact us; have you tried these numerous convenient channels before resorting to HP?
Thanks
The Metro Prepaid Team
Metro Prepaid's reply11 Jun 2022, 16:50
Official
Good day Lester
Please could you send us more details so that we can investigate this for you. It sounds like thee is an address fault which is easily rectified.
Regards from the Metro Prepaid Tram.
Please note that we have a 24 hour open 365 days per year with more than 10 ways to contact us; have you tried these numerous convenient channels before resorting to HP?
Thanks
The Metro Prepaid Team
Please could you send us more details so that we can investigate this for you. It sounds like thee is an address fault which is easily rectified.
Regards from the Metro Prepaid Tram.
Please note that we have a 24 hour open 365 days per year with more than 10 ways to contact us; have you tried these numerous convenient channels before resorting to HP?
Thanks
The Metro Prepaid Team