Poor customer service and have to beg for what you paid for.

This is probably the worse contact centre in South Africa and I have dealt with many. The WhatsApp team is so slow to response but it is suppose to be a 24hour service. I have purchased a prepaid water voucher and more than 8 hours later they are yet to reply to message. No voucher number is sent to you even though u link your. Umber to your meter. I don't understand how this business is runny with such poor customers service.