Poor Customer Service

I have just received a poor customer service from the company and the person responding to the company whatsapp has zero customers relations.

He(Siyanda) is rude and is not of any assistance to customers. I purchased water token for an incorrect meter because the meter is linked to my bank and I no longer reside at the address.

The gentleman just told me that I must sell the token to someone else, mind you I don't know who stays in the flat.

I have not redeemed the token, in less than a 12 months when I made a similar problem, I was assisted by the same company that doesn't waht to now.

I wish body cooperates could have a sense of this poor service we are receiving from the service providers they choose for us.

I am going to report the company on ombudsman aswell, customers have no rights in their company.