PATHETIC SERVICE!!!

On Tuesday 23/04/2024 i called Metro Prepaid and advised that our water meter is dead & we are not able to top up our water with a token. Consultant advised that it would take 24-48 hours to get a technician out to replace the meter. It is Thursday 25/04/2024 & no contact has been yet. I have a chronically ill mother & a baby in my house that has been without water 3 days!!!!!!!!!! WHY IS IT TAKING SO LONG TO REPLACE YOUR FAULTY EQUIPMENT???