Not Speedpay when in need

Pathetic service delivery from yet another sloppily run govt. dept. I'd love to listen to actual recordings of calls. I have Speedpay as a beneficiary and never receive an SMS. I had have to email and phone their 24-hour helpline as a back-up each month for a year. I've been listening to dreadful, generic PABX musak for 30 minutes already and we need water.