OB
Olga B

1 reviews | Active since Mar 2018

02 Mar 2018, 19:08

Cape town Water

<p>The water in Sckaapkraal was off on Sunday night till Tuesday, this was confirmed by city council. On Sunday when it went off I had 2.2kl of water on my prepaid meter. When the water switched back on 2 days later my kl was 0. This prompted a call to the prepaid company who then told me I used up the water. How and when is still unknown. They say their meters are accurate but they ****** us of water. I use less th a 2 kl for a month. How could I have used it up within 2 days with no taps open or leaks on property? They refuse to reimburse me for the water either.</p>

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Replies (1)
Metro Prepaid
Metro Prepaid's reply19 Sept 2018, 12:45
Official

Dear Olga

Thank you for communication on this issue via email.

As discussed, your meters are managed by Citiq Prepaid, and not Metro Prepaid.

Thanks you for agreeing to resolve this complaint, and change it to 5 star!

Regards