Bad customer service

This is directed to the customer service chat, WhatsApp team. While I'm sure they great at small queries like the same things I can see when I log into our home account but beyond that. They cannot. They are not capable. A complex query stumped them and I got bot responses, non sensical responses I was told and I quote "I've never heard of LekkaPay in my life" LekkaPay is literally their payment service provider all over their payments page! I bought electricity the money was taken even went of pending on my bank account...I got no electricity and they refused to help. Up to now I am R1000 short. They refuse to help...I need to now take it up with my bank as if it was my issue. I'm not sure where the 5 star reviews come from, maybe simple issues or bots. I've never Karen'd in my life but they made me go full Karen. This was the worse and I mean I've dealt with Dstv customer service makro and they are putrid but at least they lie and lead me on so I have some hope. These people just flat out give me bit responses, repeat the same thing over and over and say sorry we can't help