LV
La V

1 reviews | Active since Dec 2018

19 Dec 2018, 19:18

Stinking attitude and terrible customer service from Menzies Aviation Supervisor

On the 16 December 2018 I arrived i was connecting from Via Windhoek to Johannesburg. I arrived on Air Namibia which delayed and causing me to be late for my connecting flight to Johannesburg.

While I was waiting for my luggage my partner went to check in for us and he asked where I was and he told them that I was still collecting my bags ... Menzies Avaition representative who was assisting him with check in teared our boarding passes apart and threw them in the dustbin ... that lady didn’t want to assist us and the flight was still on the ground .... her attitude stinks and she doesn’t have customer care at all ....

18 passengers got delayed from the very same flight and we were told that she has authority to arrange with our flight to wait for us as we’re delayed by Air Namibia .... she just blatantly refused to assist in anyhow ....

Worse part was that the others were willing to assist but needed her to give them a go ahead to re-open the check-in as the airline was still on the ground and other passengers were boarding

I’m disappointed by Menzies Aviation service and I don’t see myself setting a foot at Hosea Kutako International Airport again ..

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