Menzies Aviation
Unclaimed Business
|1.5|8 Reviews (last 12 months)|This business does not respond to reviews
Menzies Aviation
Unclaimed Business
|1.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Oct '25 - Sep '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zamacenge M
1 reviews | Active since May 2026
28 Aug 2026, 18:33
FlySafair ground staff
The absolute worst service from KHOZA502 ! I even have. Picture of her and will make sure she goes viral! She was so rude & only assisted white people and told us to join the back of the line when she was supposed to board us !!! Literally the line was empty & she had a bad attitude. Ended up not boarding us & said her “powers” can get us removed from the flight ? Yes the same flight I used my money to pay with . As a frequent flyer I’ll be sure to post her on all my social media platforms! Every one has their day and she better pray i do not bump into her anywhere in streets of jhb because for sure i wont allow such treatment in my entire life & that’s a promise !!!
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Zamacenge M
1 reviews | Active since May 2026
28 Aug 2026, 18:33
FlySafair ground staff
The absolute worst service from KHOZA502 ! I even have. Picture of her and will make sure she goes viral! She was so rude & only assisted white people and told us to join the back of the line when she was supposed to board us !!! Literally the line was empty & she had a bad attitude. Ended up not boarding us & said her “powers” can get us removed from the flight ? Yes the same flight I used my money to pay with . As a frequent flyer I’ll be sure to post her on all my social media platforms! Every one has their day and she better pray i do not bump into her anywhere in streets of jhb because for sure i wont allow such treatment in my entire life & that’s a promise !!!
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Replies (0)GB
Greg B
1 reviews | Active since Oct 2013
29 Jun 2026, 16:41
Pathetic service and no communications
Menzies did not put my granddaughter's luggage on her flight. Now we are trying to track it but they do not respond to phone calls or emails. Absolutely pathetic service. 2.5 days later - no news. Menzies must understand that there is no excuse for non-communication. Pathetic service.
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Greg B
1 reviews | Active since Oct 2013
29 Jun 2026, 16:41
Pathetic service and no communications
Menzies did not put my granddaughter's luggage on her flight. Now we are trying to track it but they do not respond to phone calls or emails. Absolutely pathetic service. 2.5 days later - no news. Menzies must understand that there is no excuse for non-communication. Pathetic service.
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Replies (0)PM
Polo M
1 reviews | Active since Jul 2011
29 Jun 2026, 13:54
3 Days Lost Luggage ahead of 2-month International Trip : No tel or email response
My 17-year old daughter’s suitcase was lost during a Cape Town to Johannesburg FlySafair flight on Saturday 27th June 2026. ***/27JUN26/1060GMT THIS IS AN URGENT QUERY :She has a flight to Paris tomorrow ( 30th June) for 2 months, we have tried calling an emailing on all contact lines provided. Nobody picks up the phone or answers the email.
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Polo M
1 reviews | Active since Jul 2011
29 Jun 2026, 13:54
3 Days Lost Luggage ahead of 2-month International Trip : No tel or email response
My 17-year old daughter’s suitcase was lost during a Cape Town to Johannesburg FlySafair flight on Saturday 27th June 2026. ***/27JUN26/1060GMT THIS IS AN URGENT QUERY :She has a flight to Paris tomorrow ( 30th June) for 2 months, we have tried calling an emailing on all contact lines provided. Nobody picks up the phone or answers the email.
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Replies (0)LM
Laetitia M
1 reviews | Active since May 2024
15 Apr 2026, 10:50
Menzies Service Agent
Recieved the fastest most efficient service from Sonique Schonefeld from Menzies. Besides the efficiency, she is also very professional, friendly and definitely helpful. 100/10 for service!
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Laetitia M
1 reviews | Active since May 2024
15 Apr 2026, 10:50
Menzies Service Agent
Recieved the fastest most efficient service from Sonique Schonefeld from Menzies. Besides the efficiency, she is also very professional, friendly and definitely helpful. 100/10 for service!
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Replies (0)CN
Carmen N
1 reviews | Active since Nov 2020
19 Mar 2026, 05:12
*******
Dear reader last year December my bag was totally damaged when I flew from CT to Durban. I filled in all the relevant paperwork and 3 months later not a word from Menzies or FlySafair. Yesterday I travelled to Durban. Upon my arrival at my hotel I only realised my bag was tamped with. When I opened my bag my jewellery box was opened and my wedding ring and X3 gold bangles taken. I am gutted by this. I have asked my travel agent never to book me with this airliner again. I called customer service not friendly. They are the worse
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Carmen N
1 reviews | Active since Nov 2020
19 Mar 2026, 05:12
*******
Dear reader last year December my bag was totally damaged when I flew from CT to Durban. I filled in all the relevant paperwork and 3 months later not a word from Menzies or FlySafair. Yesterday I travelled to Durban. Upon my arrival at my hotel I only realised my bag was tamped with. When I opened my bag my jewellery box was opened and my wedding ring and X3 gold bangles taken. I am gutted by this. I have asked my travel agent never to book me with this airliner again. I called customer service not friendly. They are the worse
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Replies (0)ND
Nicole D
1 reviews | Active since Apr 2012
19 Dec 2025, 17:57
LOST LUGGAGE O ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE
Qantas airlines lost our luggage. We had an apple air tag in the luggage bag, we tracked it for 3 weeks and no staff could locate it even though we told them it is at their airport. 3 weeks later we receive comms that they found it and it is on its way to Johannesburg. On 18th December I spoke to Martin at Menzies and he confirmed the flight just landed they will call me back once they have the luggage in hand. On the 19th December I received a missed call at 06:55am. Between 08:25am and 12:30 I called TWENTY times and the phone numbers kept ringing off with no answer to the 0119*****2 / 7511. At 12:30 Lawrence answered the call and assured me he will call me back in 3-5min. It is 17:49pm on 19th December and i have called another THIRTY FIVE times with NO ONE answering the phone. I do believe they are avoiding my call as they have caller identity to the phone number as they confirmed they have when they re-peated my number back to me. The air tag luggage bag confirms that the luggage bag is in DURBAN today !! the office hours stipulates EVERY DAY 06:00 - 20:00pm!! NO ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE. We will be taking this forward for compensation!
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Nicole D
1 reviews | Active since Apr 2012
19 Dec 2025, 17:57
LOST LUGGAGE O ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE
Qantas airlines lost our luggage. We had an apple air tag in the luggage bag, we tracked it for 3 weeks and no staff could locate it even though we told them it is at their airport. 3 weeks later we receive comms that they found it and it is on its way to Johannesburg. On 18th December I spoke to Martin at Menzies and he confirmed the flight just landed they will call me back once they have the luggage in hand. On the 19th December I received a missed call at 06:55am. Between 08:25am and 12:30 I called TWENTY times and the phone numbers kept ringing off with no answer to the 0119*****2 / 7511. At 12:30 Lawrence answered the call and assured me he will call me back in 3-5min. It is 17:49pm on 19th December and i have called another THIRTY FIVE times with NO ONE answering the phone. I do believe they are avoiding my call as they have caller identity to the phone number as they confirmed they have when they re-peated my number back to me. The air tag luggage bag confirms that the luggage bag is in DURBAN today !! the office hours stipulates EVERY DAY 06:00 - 20:00pm!! NO ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE. We will be taking this forward for compensation!
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Replies (0)ND
Nolwazi D
1 reviews | Active since Nov 2025
5 Nov 2025, 21:22
Lost luggage
On the 27/10/25 my husband’s bag was sky checked at King Shaka, when he got to OR Tambo the bag was nowhere to be found. He spent 3 hours with Menzies Aviation agents, no bag. On the 28/10/25 I phoned Fly Safair and spoke to Junaid and Hlegiwe, I set a timer on my phone to call them back every 2 hours, no bag just Junaid saying he sent an email. I asked to be copied on all emails so I could see that they were doing something. I was never copied on any email, Junaid sent me an incorrect phone number to call Menzies King Shaka. I have been phoning daily and no one knows where the bag is. Today Menzies Aviation said they were going to the HQ of Fly Safair as a bag that looks like ours was seen by Tshepo who has not been at work for 2 days now. Junaid is also off. I asked to speak to the manager on duty yesterday and Hlengiwr said the lady would call me, this was 4:30 yesterday am still waiting for that call. I have called all offices over 50 times, from last week Fly Safair is sending emails to request to view footage from King Shaka and OR Tambo, when you follow up on the footage you are told that they just sent an email. No urgency whatsoever no care for personal belongings. Today I lost it with one of the guys, going around in circles everyday, no one knows what’s going on.
Helpful (0)
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Nolwazi D
1 reviews | Active since Nov 2025
5 Nov 2025, 21:22
Lost luggage
On the 27/10/25 my husband’s bag was sky checked at King Shaka, when he got to OR Tambo the bag was nowhere to be found. He spent 3 hours with Menzies Aviation agents, no bag. On the 28/10/25 I phoned Fly Safair and spoke to Junaid and Hlegiwe, I set a timer on my phone to call them back every 2 hours, no bag just Junaid saying he sent an email. I asked to be copied on all emails so I could see that they were doing something. I was never copied on any email, Junaid sent me an incorrect phone number to call Menzies King Shaka. I have been phoning daily and no one knows where the bag is. Today Menzies Aviation said they were going to the HQ of Fly Safair as a bag that looks like ours was seen by Tshepo who has not been at work for 2 days now. Junaid is also off. I asked to speak to the manager on duty yesterday and Hlengiwr said the lady would call me, this was 4:30 yesterday am still waiting for that call. I have called all offices over 50 times, from last week Fly Safair is sending emails to request to view footage from King Shaka and OR Tambo, when you follow up on the footage you are told that they just sent an email. No urgency whatsoever no care for personal belongings. Today I lost it with one of the guys, going around in circles everyday, no one knows what’s going on.
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Replies (0)EJ
Esme J
1 reviews | Active since Apr 2024
8 Oct 2025, 16:01
Pathetic Menzies Aviation
I acrually can't give them any stars. How they got the contract at OR Tambo is beyond me! We love to fly Lift....but Menzies are TERRIBLE. Left my disabled daughter and forgot about her!!! We nearly missed the floght to Cape Town! POOREST SERVICE WE RECEIVED IN A LONG TIME!
Helpful (0)
|Replies (0)EJ
Esme J
1 reviews | Active since Apr 2024
8 Oct 2025, 16:01
Pathetic Menzies Aviation
I acrually can't give them any stars. How they got the contract at OR Tambo is beyond me! We love to fly Lift....but Menzies are TERRIBLE. Left my disabled daughter and forgot about her!!! We nearly missed the floght to Cape Town! POOREST SERVICE WE RECEIVED IN A LONG TIME!
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