ridiculous!!!!!

i am so irritated with the above company. i was travelling egypt air lines in July 2015 and my bag was damaged in transit. i did the claim at the airport at the damage bag department on the 3 july 2015.<br> my bag was checked and also i reported my samsung cellphone was left at egypt boarding pass as the lady who checked my luggage did not give my phone back.<br> i have sent all the docs many times and still they haven't processed the claim.<br> the ref no of the claim is Jnbms10394.please assist me !!!!