No empathy, just money.

Staff training is insanely bad. When engaging with me, I was insulted behind my back by an employee working at D8 at 08h50 at OR tambo on 31/08. No attempt at empathy, just a drone breathing down my neck for payment of an upcharge on a suit bag. Probably because her boss made her. I will be disputing the charge with Flysafair and leaving a similarly unhappy review with their customer feedback. Poor staff training and engagement. This monopoly has a dangerous uniform control of our airports and is ripe for a market challenge.