Luggage damage and issue not resolved.

My bag got broken into on 11 January 2018 on flight TM315, LAM air from Inhumane to Johannesburg. My bag was plastic wrapped in Inhambane, and locked. When I collected my bag on the carousal the plastic wrapping was gone and my zip was broken completely, and my bag was partially open. The bag was a Cellini 750mm, and not even a year old, which cost R3000.

Luckily since I had no valuables in the bag, nothing was taken. I immediately reported it to Menzies and opened a case. Walter, the person who assisted me told me I could come collect a new bag of similar value at any time during the week or weekend between 7-5. He also told me to go ask for the bag at a specific counter. I ask if I could come the following Saturday, and he said yes. So this past Saturday, I drove through from Lonehill to OR Thanbo (47km). When I got to the counter he wrote on my paper, there was no one. After asking around, I got sent back to the Menzies counter where I opened the case. I was told they don't have a bag for me, and they must first get authorization (Which Walter said is not the case). I drove all the way for nothing. They promised to call me the Monday to let me know what the status is, but no one called. I called Menzies, and Juliet said she will call me back after seeing what is going on. She didn't call me. This morning I called again to leave a message for her to call me. The person who answered first told me my bag is on its way, but she sounded confused so I insisted on speaking Juliet, who said she will find out and call me back.

Can someone who knows what is going on please let me know when I will be getting a new bag please. I am traveling shortly and need a bag.