Bad Customer Service with Menzies / Flysafair

Menzies have damaged my fragile box completely, the item is completely smashed, I have handed in a claim form, I have been following up and NOTHING has happened. On Saturday 9th Dec I flew on Flysafair from Jhb to George, coming home, when checkin in my luggage I handed in a medium size box that clearly stated FRAGILE, I wrapped this box very well, making sure it was secure, upon arriving at the Flysafair counter they advised the FRAGILE box must be handed in seperately which I did, upon arriving at the counter, the woman was asleep, (at 11:00) in the morning, she would not put the FRAGILE sticker on herself, she kept saying its fine mam just leave the parcel I will handle it, I insisted in putting the sticker on myself as I just knew I that something was wrong here (the six sense kicked in), when leaving the parcel I asked her is she is 100% sure my parcel will be handled with care and she assured me yes. After reporting this, filling out the form, phoning so many times and sending many emails still NOTHING has been achieved, I am urging the company to reimburse me the amount so that I can replace this item, (which was a birthday gift), The way this box was damaged you can clearly see that between Flysafair and MENZIES they did not handle this package with care. PLEASE urgently respond to me and stop avoiding this incident. I am a very unhappy customer, now just been ignored.