UU
Unknown U

1 reviews | Active since Jul 2018

04 Mar 2026, 14:54

Worst network ever

Had a bad experience.

Have 3 numbers linked to profile and requested them to cancel number A(specified the correct number and even confirmed it) after which they cancelled the incorrect number which is my main number.

After 3 days of heavy forward and backwards number was eventually “reactivated” but can only make calls out. Cant receive my pins or my login everymorning at work or sms can not receive calls - Since 18 February 2026 current date is 4 March 2026.

I need to receive otp and severe serious information with regards to my work and traveling as well as my banking.

After requesting a port out of network all i am getting is the run around.

I am very highly dissatisfied with the incorrect work done and the incorrect information given aswell as the consistent runaround. They even at some point after cancelling the wrong line said there was a port requested on their side long before i even thought about porting

My next step will be by reporting this network to the ICASA aswell as consumer protection board.

0
Replies (2)
Melon Mobile
Melon Mobile's reply09 Mar 2026, 11:03
Official
Thank you for your feedback. We truly appreciate it, as it helps us maintain the high standards we strive to provide to our customers. We are pleased that your issue has been resolved and trust that we will continue to keep you satisfied as a valued customer going forward. 😊
UU
Unknown U's update14 Apr 2026, 18:29
Reviewer Update
This matter was resolved sufficiently and promptly, thank you melon management.